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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
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    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
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    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
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    • Argentina
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    • Canada
    • Chile
    • Colombia
    • Ecuador
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    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • News Alerts
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    Recent News

    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    01 Sep 2025 TCS Brings the Power of AI to the TCS Sydney Marathon as it Celebrates First Year as Abbott World Marathon Major
    View all
    Find the latest news about TCS
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    Discover more Q1FY26 Debrief
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    • PRESS RELEASE

    3 million patients to be benefitted by TCS’ AIIMS OPD transformation initiative

    Share 3 Million Patients To Be Benefitted By TCS’ AIIMS OPD Transformation initiative
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    NEW DELHI, December 28, 2015: In a national showcase that demonstrates the power of public-private partnerships to enhance the quality of life of India’s citizens, Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions firm and the All India Institute of Medical Sciences (AIIMS), the apex body for healthcare and medical research in India announced the launch of a transformed, patient-friendly Out Patient Department (OPD) process to help re-affirm AIIMS as a beacon of world-class healthcare services.

    The inauguration ceremony was held at AIIMS in the presence of J P Nadda, Hon’ble Union Minister for Health and Family Welfare, Piyush Goyal, Hon'ble Minister of State with Independent Charge for Power, Coal, New and Renewable Energy and N Chandrashekaran, CEO & MD, Tata Consultancy Services.

    Executed in record time-frame of seven months, the AIIMS OPD Transformation project is a social initiative where TCS introduced new technology and stream-lined innovative processes that will benefit more than three million patients visiting 21 OPDs in the Main hospital each year. The transformation has helped to reduce the long waiting time for patients from six hours on an average to less than two hours and eliminate overcrowding. A recent survey showed that 83% patients have appreciated the AIIMS OPD transformation.

    “Digitization of AIIMS processes has been my top priority and introducing digitized OPD processes is a first step towards the fulfilment of this mission. We are happy to lead a transformation project that draws on collaboration of excellent teams from TCS and AIIMS working in tandem towards such a profound impact on patient care,” said Prof M C Misra, Director, AIIMS.

    “Our engagement with AIIMS is very special as this is a unique opportunity to use technology interventions to improve access to healthcare  and at the same time help the nation’s pre-eminent institute to treat patients effectively and efficiently,” said N Chandrasekaran, CEO and MD, TCS. “Healthcare holds particular significance in a nation’s economy. Improving the health of the nation can result in direct economic growth,” he added.

    TCS was the intellectual and financial sponsor of the entire project life-cycle from concept and design through implementation and support with a team drawn from different parts of the organization.

    Besides optimization, TCS has created necessary infrastructure, designed the way-finding solution, introduced information dissemination methodologies and change management for this massive transformation.

    Highlights of the AIIMS OPD transformation by TCS:

    • Patients waiting time drastically reduced from 6 Hours to 2 Hours
    • New waiting hall with 2,550 additional seating capacity created; older halls refurbished - Total of 4050 patients comfortably seated through the OPD journey
    • 120 Patients care coordinators introduced for patients assistance and guidance
    • New ‘Single Patient - Single attendant’ policy has effectively reduced overcrowding
    • New appointment system assures consultation with 10 web Kiosks and capability of booking more than 3000 future appointment per day
    • 4 large LED Appointment Status Boards (LEDs) displaying the real time appointment availability for Increased Transparency and Visibility
    • No need to queue: Patients take online appointment and come accordingly: 73% of patients come with prior appointment as against 20% earlier
    • Introduced Centralized Patient Registration Center with 52 counters catering to 10,000 patients per day
    • Reduced Processing time at the counters:
      • Patient with Appointment (Fast Track): 30 seconds
      • Patient without appointment (Current Booking): 50 seconds
      • 2250 registrations/confirmation can be done in one hour
    • 18 Single Window Exit Counters facilitating all post consultation needs of the patients
    • 57 LED Screen to educate about the new process and general health & hygiene
    • Multi Zonal Public Addressing (PA) System installed in 11 locations for patient communication, control and exigencies
    • Pedestrian management system with new marked pathways introduced for guidance, traffic management and convenience
    • Introduction of paramedics at counters for screening and guiding patients to right departments

    About All India Institute of Medical Sciences (AIIMS)

    The All India Institute of Medical Sciences (AIIMS) was established in 1956 as an institution of national importance by an Act of Parliament to develop patterns of teaching in undergraduate and postgraduate medical education in all its branches so as to demonstrate a high standard of medical education to all medical colleges and other allied institutions in India.

    The Institute has comprehensive facilities for teaching, research and patient care. AIIMS conducts teaching programmes in medical and para-medical courses both at the undergraduate and postgraduate levels and awards its own degrees. Teaching and research is conducted in 52 disciplines. AIIMS is a leader in the field of medical research with over 2000 research publications by its faculty and researchers in a year. AIIMS also runs a College of Nursing.

    About Tata Consultancy Services Ltd. (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT,  BPS,  infrastructure,  engineering  and  assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 335,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $15.5 billion for year ended March 31, 2015 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

     

    For TCS global news, follow @TCS_News.

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    shreya.bhandary@tcs.com

    +91 22 67789098 

    Asia Pacific

    y.tham@tcs.com

    +65 6372 4822

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    francesca.newby@tcs.com

    +61 414 902 440

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    andrew.corcione@tcs.com

    +1 646 617 8221

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