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TCS Worldwide
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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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      We deliver excellence and create value for customers and communities.

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      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      Find the latest news about TCS in our Newsroom

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      Discover more
    • Press releases

      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
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    TCS Worldwide
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    • PRESS RELEASE

    TCS ranked #1 for customer satisfaction in the UK

    Share TCS Number 1 Customer Satisfaction UK
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    • Rated ahead of 23 leading IT services firms in major survey of 200 of the UK’s top companies by IT spend
    • Recognized for transformational success, proactivity and relationship improvement

    London | Mumbai, August 1, 2013: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions organization, has been ranked number one for customer satisfaction in a major survey conducted by Whitelane Research in the UK.

    The research, which surveyed more than 200 of the UK’s top IT spending organizations, evaluated over 700 IT contracts with TCS and 23 other leading service providers, to determine performance and levels of satisfaction. TCS topped the survey in terms of overall satisfaction level, setting the bar at a record high of 78%, versus an industry average of 67% and low of 59%. Whitelane Research cited transformational success, proactivity and relationship improvement as key areas of success for TCS, with the company ranked in first place for each of these Key Performance Indicators (KPIs). TCS’ customers reported above average satisfaction levels across all ten KPI measurements.

    Shankar Narayanan, Country Head, UK & Ireland, TCS, said, “At TCS, we pride ourselves in delivering a service that is highly tailored to the needs of our customers. It is great to see that this flexible and relationship-based approach is resonating with our customers in the UK. Being ranked first in the industry is particularly encouraging as we have taken on several highly complex transformation projects in the UK in recent years and significantly expanded our operations. Keeping the highest level of client satisfaction while growing at fast pace is always a challenging task in any industry and I am delighted that we have been able to more than meet the mark. ”   

    Jef Loos, Head, Sourcing, Europe, Whitelane Research, said, “TCS has proved itself to be a leading company in the IT sector. Customer feedback is one of the most effective measures of a company’s performance and TCS performed excellently against the rest of the industry, with the majority of TCS customers stating they were very satisfied or satisfied. Its number one placing in the proactivity and transformational success rankings demonstrates TCS is a company that will deliver and continue to deliver the IT services its customers require."

    Whitelane Research is an independent organization dedicated to sourcing analysis. The survey ranked 24 IT service providers based on the opinion of their customers. The results of the research are broken down into two parts: general satisfaction and IT domain rankings. The study is conducted in 13 European countries and a pan-European report is published at the end of the year. The research provides a comprehensive overview of the IT landscape, main sourcing trends, positioning of the main service providers based on different KPIs, cloud computing trends and governance and IT procurement trends.

    About TCS UK

    TCS was established in the UK in 1975. It has an over 9000 employees based in UK & Ireland serving over 200 customers, including 24 FTSE 100 companies. The TCS facility in Peterborough is the FCA-regulated subsidiary, Diligenta, one of the UK’s largest pension policy administrators. Recently, it announced the expansion of its state-of-the-art delivery center in Liverpool to service public sector clients in the UK.

    About Tata Consultancy Services Ltd. (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of  IT,  BPO, infrastructure,  engineering  and  assurance services. This is delivered through its unique Global Network Delivery Model™,recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 277,000 of the world’s best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    kimberly.solomon@tcs.com

    +91 22 67789098

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    kelly.ryan@tcs.com

    +61 422 989 682

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    james.sciales@tcs.com

    +1 917 981 7651

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