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    TCS is here to make a difference through technology.

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      16 Jun 2025 Council of Europe Development Bank Partners with TCS to Transform Reconciliation Processes
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      26 May 2025 TCS Recognized as a Leader in Managed Detection and Response Services by Everest Group
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    What we do
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      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
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      Find the latest news about TCS in our Newsroom

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      Recent Press releases

      20 Jun 2025 TCS Accelerates Software-Defined Vehicle Innovation in Europe with Launch of Three New Hubs
      16 Jun 2025 TCS Partners with Denmark’s Largest Retailer, Salling Group, to Drive Digital Transformation and AI Enabled Cloud Migration
      16 Jun 2025 Council of Europe Development Bank Partners with TCS to Transform Reconciliation Processes
      View all
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      20 Jun 2025 TCS to Build New AI-Led Solutions for Business Transformation in Collaboration with Microsoft
      12 Jun 2025 TCS and NVIDIA Collaborate to Design AI Native Solutions for the Telecom Sector
      10 Jun 2025 TCS Recognized as 2025 Databricks Delivery Excellence Partner of the Year
      View all
    • Analyst recognition

      Recent recognitions

      16 Jun 2025 TCS Recognized as a Leader in Gartner® Magic Quadrant™ For Outsourced Digital Workplace Services
      10 Jun 2025 TCS BaNCS Positioned as a Leader in the Gartner® Magic Quadrant™ for Retail Core Banking Systems, Europe
      26 May 2025 TCS Recognized as a Leader in Managed Detection and Response Services by Everest Group
      View all
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      Upcoming events

      10 Aug 2025 TCS BaNCS at COBA 2025, Brisbane, Australia
      14 Jul 2025 TCS at Esri UC 2025: Bringing Smart, Reliable GeoSpatial Solution
      23 Jun 2025 TCS at HPE Discover Las Vegas 2025
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    • Press Release

    TCS Ranks No. 1 in Customer Satisfaction in France for 5th year

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    With a high satisfaction score of 84%, Tata Consultancy Services retained its position as a leader in customer satisfaction in the 2023 French IT Sourcing Study by Whitelane Research.

    PRESS RELEASE

    PARIS | MUMBAI, January 23, 2024: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has emerged as a leader in customer satisfaction in France by ranking first in the 2023 French IT Sourcing Study by global think tank Whitelane Research. With a satisfaction score of 84%, TCS retained its position at the top for the fifth consecutive year.

    Whitelane Research is an independent organization that conducts in-depth research into information technology procurement policies in Europe and organizes events across the continent. The 2023 French IT Sourcing Study, conducted in collaboration with IT consulting firm Timspirit, is the largest independent survey carried out in France among 200 business managers and customers of IT service providers. It covers 600 IT outsourcing contracts and 700 cloud service contracts.

    TCS France consolidated its leadership with a score that is 12% higher than the average of companies in the sector and a lead of 6% compared to the organization that ranked second. The general satisfaction score is also up 3%, a significant jump from last year’s performance.

    “We are delighted to be ranked number one in customer satisfaction by our French customers for the fifth consecutive year. For over three decades, TCS has been partnering with many esteemed French organizations on their transformative journeys, contributing to their growth and helping them realize their visionary goals. Our enduring collaboration has been built on a foundation of innovation, customer-centricity, continued investment in local talent, and a deep understanding of the unique challenges and opportunities within the French market. We remain committed to fostering success and driving transformational impact for our French clients and this achievement reaffirms our position as their trusted partner.” said Rammohan Gourneni, Managing Director of TCS France.

    Operating in France since 1992, TCS has supported more than 80 large French companies in their growth and transformation journeys, including 18 CAC40 companies (Alcatel-Lucent, BNPP, Engie, Sodexo, Société Générale, Total, etc.). In the three decades since, TCS has made significant investments in the country and opened service centers in Paris-Suresnes, Lille and Poitiers. The IT services leader has also been recognized as one of the best employers in Europe and France by the Top Employers Institute for 11 years in a row.

    TCS' growth in France is reflected in its performance in the 2023 survey on indicators such as account management (87%, + 11% vs. average), innovation and ability to drive transformation (79%, + 15% vs. the average), and the use of sustainable technologies (78%, +13% vs. the average).

    Jef Loos, Head of Procurement at Whitelane Research, said, “Tata Consultancy Services holds the top position in France for the fifth consecutive year, demonstrating the consistency of its commitment to its French clients. Maintaining such a high customer satisfaction rate year after year and in a rapidly evolving technological context shows the technical capabilities, flexibility, and customer centricity that TCS teams can do, whether in terms of digital transformation, application services, Cloud or workplace.”

    The study brings out important insights on the topics that IT managers will be prioritizing for the next two years. Almost 63% of the respondents plan to outsource more or at least maintain their current level of outsourcing. Respondents’ main motivations remain cost reduction (56%), refocusing on core business (45%), improving the quality of service (40%) and better access to resources and talents (32%). The services that managers will focus on include finance, manufacturing industry of chemicals, consumer goods and pharmaceutical products and finally public services.

    The study also takes stock of the priorities of French customers—their five main areas of investment are strengthening security, resilience and/or cyber defense, automation of business processes, cost reduction, migration of business applications to the cloud and development or acquisition of solutions & services to get the best from Big Data.

     

    ABOUT TATA CONSULTANCY SERVICES (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.

    A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com
     

    TCS Banking and Financial Solutions Media Contacts:

    TCS Product and Platform Solutions

    ken.kundis@tcs.com

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    shreya.bhandary@tcs.com

    +91 22 67789098 

    Asia Pacific

    y.tham@tcs.com

    +65 9720 9005

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    francesca.newby@tcs.com

    +61 414 902 440

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    andrew.corcione@tcs.com

    +1 646 617 8221

    In the News

    1/4
    Press Releases

    TCS Accelerates Software-Defined Vehicle Innovation in Europe with Launch of Three New Hubs

    Press Releases | 20 Jun 2025   Opens in new tab
    2/4
    Press Releases

    TCS Partners with Denmark’s Largest Retailer, Salling Group, to Drive Digital Transformation and AI Enabled Cloud Migration

    Press Releases | 16 Jun 2025   Opens in new tab
    3/4
    Press Releases

    Council of Europe Development Bank Partners with TCS to Transform Reconciliation Processes

    Press Releases | 16 Jun 2025   Opens in new tab
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    Virgin Atlantic and TCS Extend Two-Decade Partnership to Modernize Airline Operations with AI-led Solutions

    Press Releases | 03 Jun 2025   Opens in new tab

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