BRUSSELS | MUMBAI, February 25, 2022: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been ranked number three for customer satisfaction in Belgium and Luxembourg in an independent survey of CxOs of top IT spending organizations by Whitelane Research.
This is the sixth consecutive year that TCS was ranked among the top three by clients in the region, with an overall satisfaction score of 83%, compared to the industry average of 75%, reflecting TCS’ strong performance across multiple dimensions.
The independent survey ranked 31 IT service providers based on responses from more than 260 CxOs and senior decision makers of the top IT spending organizations in Belgium and Luxembourg. It investigated over 600 unique IT sourcing relationships to assess service providers on ten key performance indicators along service delivery, relationship, commercial and transformation. It also measured satisfaction by IT domains.
Jipson Mathew, Country Head, TCS Belgium, said, “This continued vote of confidence from our customers is a sign that we are doing the right thing. Our top three position – for the sixth year in a row – is a recognition of our customer-focus, industry knowledge and technology expertise. I am extremely proud of this achievement which puts us in the upper echelons of IT service providers in the region with a customer satisfaction measure well above the industry average.”
“This is the sixth consecutive year that Tata Consultancy Services has been ranked in the top 3 based on responses from business leaders from leading organizations operating in Belgium and Luxembourg,” said Jef Loos, Head of Sourcing, Whitelane Research. “TCS’ steady performance at the top of our survey is the result of the trusted relationships they have built with their customers. TCS’ dedicated teams demonstrate an unrivalled focus on innovation and customer satisfaction. TCS raises the bar in IT Services in Belgium and Luxembourg.”
Present in the region since 1992, TCS partners with leading corporations in Belgium and Luxembourg in their growth and transformation journeys. TCS helps customers enhance customer experience, accelerate innovation and drive competitive differentiation. Earlier this year, TCS was certified as the #1 Top Employer in Belgium.
Whitelane Research is an independent organization which conducts extensive European IT sourcing studies, as well as hosts events across the continent. In addition to publishing its individual country-specific reports throughout the year, Whitelane Research also publishes an annual Europe-wide report. Earlier this year TCS ranked #1 in customer satisfaction for the ninth consecutive year in Whitelane’s Europe-wide report for 2021/22.
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organisation that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, TCS has over 556,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com.
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