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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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  • Services
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  • ignio™
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  • Jile™
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  • TCS Research
  • TCS Pace™
Where adaptability meets advantage
  • Industries expand here
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  • Services expand here
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    • Consulting
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    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
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  • We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
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  • Sustainability
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  • Values
  • Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
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  • Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
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    Want to be a global change-maker? Join our team.
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  • Find the latest news about TCS

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    Recent News

    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Newsroom

    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • News Alerts
    • Media Kit

    Recent News

    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
    View all
    Find the latest news about TCS
  • News Alerts
  • Media Kit
  • Investors

    Tata Consultancy Services Limited
    NSE:TCS
    INR
    Discover more Q1FY26 Debrief
    • Management Commentary
    • Financials
    • News and Events
    • ESG
    • Resources
    • Latest Quarter Commentary
    • Annual Report Section
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
    • Environment
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    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
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    • eTDS Portal
    • Stock Information
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    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
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    • Policies and Reports
    • Stakeholder Engagement and Enterprise Risk Management
  • Resources expand here
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    • Newsroom
    • Press Release

    In an evolving digital economy, TCS retains #1 position in Europe for customer satisfaction for fourth consecutive year

     

    Share In an evolving digital economy, TCS retains #1 position in Europe for customer satisfaction for fourth consecutive year
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    • Independent survey of more than 1,500 CXOs from 13 European countries cites impact on core business operations and access to resources as among key priorities in the digital economy
    • TCS ranked as number one in UK, Netherlands, Belgium, Germany, Austria, Switzerland & Nordic region in 2016
    • Company also tops satisfaction table in Financial Services sector for 2016 and named as industry leader in trustworthiness and business value

    London | Mumbai, April 27, 2017: Tata Consultancy Services, (TCS) , (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been named number one for customer satisfaction in the region’s largest report of IT service providers. This is the fourth year in a row that TCS has achieved the highest level of customer satisfaction, leading the way for customer centricity in an evolving, fast-paced digital economy.

    Conducted across 13 European countries by Whitelane Research in 2016, the study is based on the experiences of more than 1,500 business leaders (CIOs, CEOs, CFOs or their direct reports), who oversee 4,600 IT services contracts with a combined annual total contract value of over 40 billion Euros. The in-depth research looks into 25 providers, examining their performance, customer satisfaction levels and delivery quality across IT services sector.

    With a satisfaction score of 79% in 2016, TCS occupied first place in the rankings for the whole of Europe. The company also topped the rankings in the majority of individual countries including UK, Netherlands, Belgium, Germany, Austria, Switzerland & the Nordics, while also leading the way for the financial services sector.

    Amit Bajaj, Head of Europe, TCS, said, “We have been consistently recognized as the industry leader in customer satisfaction so I’m delighted that we’ve come out on top for the fourth year running in the independent study by Whitelane. At TCS, our commitment to the customer is unrelenting and is at the heart of our continued success and growth. In a business environment which is rapidly changing through digital, we not only provide certainty around core operations but also act as a trusted partner on the digital transformation journey. The verdict of 1,500 CXOs underscores the value we continue to deliver to our customers across the region.”

    In addition to overall customer satisfaction, the Whitelane Study assesses each company based on 11 key performance indicators (KPIs). TCS was named as the best performer in six individual KPIs including business value, trustworthiness, service delivery, account management, proactivity and change management, while being ranked in the top three for escalation effectiveness, reporting quality, price level and contractual flexibility.

    Shankar Narayanan, Head of UK & Ireland, TCS, said, “We work with many of the world’s leading brands and while each company is unique, digital disruption is a universal force. We bring real value to our customers in helping them navigate these new dynamics; exploring ways they can innovate and renew their operations, while also providing the confidence that business critical services and IT infrastructure are performing to their best ability. Around the world, some of the most iconic companies put their trust in us to help them stay competitive and grow, and this industry recognition further underlines the value we bring to our customers in the digital economy.”

    Jef Loos, Head of Sourcing, Whitelane Research, said, “This year’s Whitelane Study provides the most in depth analysis of the IT outsourcing industry to date and highlights how executives are increasingly looking for ways to drive their business forwards while providing the best service possible. TCS has been a standout digital partner to these companies for yet another year, topping the list in most categories and countries and setting the pace for customer service in the IT sector across Europe.”

    With the European Commission estimating that the digital economy will grow by €415 billion a year, this year’s Whitelane report highlighted the continued shift towards digital transformation. While cost continued to be a key driver, there was a particular appetite for new services and solutions that support the core business (58%) and improve access to resources (46%) as part of an organization’s strategy to take advantage of new opportunities in the digital economy.

    Howard Davies, Chairman, Royal Bank of Scotland & Board Director, Prudential, said, "Customer satisfaction is one of the most important attributes in today's competitive world, which is constantly getting disrupted. It's great to hear that Tata Consultancy Services has managed to win the top award in their industry for 4th year in a row.  My congratulations to the firm and they should be very proud of this achievement.”

    Stine Bosse, Board Director at Allianz and TDC, and Chairman of BankNordik and Tele Greenland said, “I have known TCS for many years now, and I have always been very impressed by its client centric culture. I am very happy to congratulate the company for having come at the very top in the customer satisfaction table. TCS is doing pioneering work to help transform enterprises for the Digital Age and this ranking should make its employees very proud. It's an achievement well deserved.”

    Mr. Jos Kerssens, Vice President - Development Passenger Business & Deputy Vice President Development Air France KLM said, “Our company vision is to become the most customer-centric, innovative and efficient European network carrier. In order to achieve this, we needed a technological core that allowed us to offer the best digital products and solutions for our customers, and would support our ambition for business growth. We partnered with TCS to help us on this transformation. By tackling the challenge as one team, we’ve achieved some great success in innovating and digitizing our multiple offerings. As a result, we’re well on the road towards digitally transforming the enterprise and providing the best customer experience we can.”

    Nick Sex, COO at The National Employment Savings Trust (NEST) said, “We have a saying here that TCS is more NEST than NEST. We have a great relationship with the teams, and their knowledge and expertise have been crucial in helping us build a high quality, low cost pension scheme, that’s easy for our customers to use. We’re now one of the largest UK pension schemes working with more than 330,000 employers, and helping over 4.5 million members save for their retirement. The technology and programmes that TCS implemented have been essential in getting us to where we are today.”

    The European Whitelane Study combines all of the data from Whitelane’s annual extensive IT outsourcing studies, interviewing sourcing executives (CIOs/CFOs) about their outsourcing plans and their opinions on service providers. The study was conducted through interviews with senior-level executives with influence over corporate IT strategy and IT sourcing decisions. For more information, visit www.whitelane.com

    About Tata Consultancy Services Ltd (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of  IT,  BPS,  infrastructure,  engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 387,000 of the world’s best-trained consultants in 45 countries. The company generated consolidated revenues of U.S. $17.6 billion for year ended March 31, 2017 and is listed on the BSE Limited and National Stock Exchange of India Limited. For more information, visit us at www.tcs.com.

    For TCS global news, follow @TCS_News.

    TCS Media Contacts

    Global

    Email: pradipta.bagchi@tcs.com

    +91 22 6778 9999

    Europe

    Email: ashish.babu@tcs.com

    +31611531246

    UK

    Email: peter.devery@tcs.com

    +44 (0)20 3155 2421

    India

    Email: h.ramachandra@tcs.com | shamala.p@tcs.com

    +91 22 6778 9078 | +91 22 6778 9081

    USA / Canada

    Email: b.trounson@tcs.com

    +1 646 313 4594

    Asia Pacific

    Email: sean.davidson@tcs.com

    +65 9139 3668

    Australia and New Zealand

    Email: Darren.rudd@tcs.com

    +61 488 403 013

    Latin America

    Email: martin.karich@tcs.com

    +569 6170 9013

    Nordics

    Email: mattias.afgeijerstam@tcs.com

    +46723989188

    Japan

    Email: douglas.foote@tcs.com

    +81 80 2115 0989

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