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As generative AI went mainstream, organizations around the world moved quickly to understand what this new technology meant for their operations, products and customers. As we reflect on the AI revolution of 2023, it’s probably fair to say there was a lot of scrambling to catch up with the AI wave – and not enough enterprise-wise strategy to maximize the huge potential benefits AI offers.
AI will unlock and democratize knowledge and augment the capabilities of human employees – not replace them. Then, AI has the potential to transform entire industries, resulting in a smarter and more sustainable society.
As exciting as these opportunities are, it’s important to understand the complexity of the challenges the C-suite faces in successfully exploring, developing and executing an AI strategy.