TCS TALKS TECH SEASON 3
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On this episode of TCS Talks Tech, we dive into one of the most dynamic industries being reshaped by AI: retail
Our guest is PC Thomas, Vice President and Business Unit Head – Retail, Americas for TCS. From his early Y2K days at TCS to his current leadership role driving AI transformation for some of the world’s largest retailers, PC brings deep experience, clarity, and passion to the discussion.
Retail is often where new technology meets everyday life—and PC believes that agentic AI will accelerate that connection like never before. In this wide-ranging conversation, he shares how retailers are already using AI to personalize customer experiences, optimize inventory, and empower store associates.
As AI tools mature, PC says the transformation will touch every level of the retail value chain—from smarter labor forecasting and replenishment to hyper-personalization at the store level. This shift won’t just change how stores operate—it will fundamentally alter how consumers experience shopping.
For PC, the transformation is also personal. He shares how an AI-powered training app helped him complete his first marathon, and how he’s using the same tools to prepare for his next: the TCS New York City Marathon. His story highlights how AI isn’t just for business leaders or tech enthusiasts—it’s becoming a companion for everyday goals.
PC closes with advice for the next generation of professionals: stay curious, learn how to learn, and trust the process. In an industry defined by rapid change and digital acceleration, these timeless values remain essential.
To hear PC Thomas’s full insights on AI agents and the future of the industry, listen to the full episode below.
Season 3 Episode 5
29:32 / 29:32
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