Enterprise customer and operational analytics software for three key industries: Banking and Financial Services, Retail, and Communications.
Provide relevant products and services, anticipate customer needs and deliver continuous value throughout the end-to-end customer journey.
The status quo in the retail, banking and communications industries is under attack by digital. New business models and competitors are emerging on an almost daily basis. And, digitally empowered consumers have higher expectations and more power than ever before.
To thrive in this competitive environment, enterprises must adopt a digital transformation (DX) strategy that will enable them to leverage digital technologies to understand and engage with their customers more deeply so they can build lasting customer relationships, increase revenues and optimize operations.
TCS' Customer Intelligence & Insights (CI&I) is fully integrated, licensed software, designed specifically for three key industries: retail, banking and communications. It collects and analyzes large volumes of structured and unstructured customer and operational data in real-time, providing the insights needed to deliver exceptional customer experiences across the connected customer journey—quickly and cost effectively.