Skip to footer


  • DuPont Electronics & Industrial (E&I), one of DuPont’s three businesses, identified an opportunity to increase the efficiency and effectiveness of its service and support as part of its commitment to be a partner of choice. 
  • The TCS team worked with DuPont E&I to identify the underlying issues and designed a solution that could be globally scalable while catering to local needs.
  • TCS designed, built and deployed the Salesforce Service Cloud, Quality Case Management processes and Customer Community Cloud.