Customer-Centric Digital Transformation: Analytics-Driven Impact on Business Strategies for Communications Service Providers
Communication service providers face an array of challenges in this rapidly changing telecommunications industry. The evolving digital ecosystem and presence of over-the-top players have made it imperative for CSPs to strengthen their core functions and leverage innovation to expand into new offerings.
Infographic: Everyone Benefits From The Intelligent City
City populations are growing at an unprecedented rate while public funding is shrinking. City governments and urban planners must find ways to address urban sustainability challenges—transportation, energy, water, public safety, and governance—quickly and cost-effectively.
Video: Deliver More to Empowered Customers with TCS’ Customer Intelligence & Insights
Gain a 360º view of your customer while engaging them across multiple channels with Customer Intelligence & Insights
Point of View: The Secret to Becoming Customer Centric - Analytics driven Customer Engagement in the Retail Industry
With retail customers providing information about themselves through various channels of communication, retailers are amassing large volumes of data that can be mined for business insights. Success hinges on providing real time interaction and information to customers, tailored to their preferences.