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After Sales Service and Warranty Solution for the Automotive Industry

 

Enhance customer experience and improve dealer and OEM collaboration, using TCS and Oracle’s joint After Sales Service and Warranty solution.

After sales service contributes significantly to the topline and bottom-line of automotive companies. Focus on after sales service and enhanced customer experience helps companies retain customers, who in turn contribute to the profitability.

TCS Advantage

TCS is a strategic Oracle partner and a partner of choice in the area of after-sales service in automotive industry. Our solution advantage is based on four pillars:

  • Strong business process framework of best-of-breed processes compiled from industry
  • Pre-configured and integrated solution using industry leading applications from Oracle
  • A KPI-based approach that provides industry standard KPIs with drill-down capabilities for root cause identification and analysis
  • Predictve customer service through statistical analysis of unstructured data

Solutions we offer

The After Sales Service and Warranty Solution for automotive companies is a comprehensive asset-based joint solution offering from TCS and Oracle. We offer the following services:

  • Business Solutions for the various challenges/pain points in after sales service and warranty area, utilizing our rich domain expertise and comprehensive transformation and evaluation frameworks
  • Business Process Re-engineering to get the best out of after sales service and warranty
  • Implementation of technology solution to deploy a next generation technology solution for the digital age customers

Our solution covers the following scenarios within the automotive industry:

  • After sales service customer experience
  • Telematics integration
  • Social Media integration
  • Technical support collaboration and warranty claims management
  • 360-degree view and analytics covering OEM, vehicle and customer

Benefits 

  • Improves customer satisfaction and loyalty by providing a personalized and a consistent experience across multiple channels
  • Reduces operational expenditure by providing customer self-service with integrated KM leading to increased call deflection
  • Streamlines warranty management processes thereby reducing fraudulent claims and minimizing warranty costs
  • Provides the ability to constantly measure and improve service performance
  • Helps gain greater insights (fraud detection, optimize warranty and spares reserves etc.) into the after sales business through analysis of structured and unstructured data gathered across multiple channels 

 Download Brochure (PDF, 93 KB)