Globally renowned material science company Avery Dennison pursued large-scale enterprise automation, focused on increasing its human-machine collaboration capacity.
Automation is at the heart of the firm’s strategic priorities, and it aims to eliminate redundant complexities in its business and IT operations.
To achieve these goals, Avery Dennison chose to partner with TCS given its proven expertise in infrastructure management. The company wanted to reduce the time spent on non-value-added tasks and digitally transform its workplace by deploying intelligent processes.
TCS recommended a machine-first approach equipped with analytics tools and artificial intelligence (AI) to address Avery Dennison’s specific automation needs.
With the MFDM™ framework in place, the company modernized its operations. Tools such as robotic process automation, modern service management tools, scripting tools, and alerts for native original equipment manufacturers (OEMs) were deployed by TCS to simplify tasks from Level 1 and Level 2 teams to Level 0 (automation).
Avery Dennison partnered with TCS to manage infrastructure services operations, transform employee experience, and strengthen competitive positioning by reengineering the following:
Identity and access management
Data center, cloud, disaster recovery, and site infrastructure
IT and HR services
By successfully embracing enterprise automation, Avery Dennison enhanced operational efficiency along multiple fronts – access management, infrastructure configuration, IT, and HR services.
Average IT services net promoter score of 86
49% efficiency for self-help services
67% of digital services adoption, unique wired users
99% data center infrastructure availability
100% digital channels for IT services
Support provided in over 42 native languages
45% optimization of IT resource effort
59% new projects and tasks managed through automation (no new resource addition)
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