Industry
Manufacturing
Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
Highlights
- Avery Dennison overhauled its redundant processes using automation.
- TCS embedded the Machine First Delivery Model™ to improve Avery Dennison’s process efficiency.
- All-round automation optimized productivity for Avery Dennison.
In this article
Challenge
Globally renowned material science company Avery Dennison pursued large-scale enterprise automation, focused on increasing its human-machine collaboration capacity.
Automation is at the heart of the firm’s strategic priorities, and it aims to eliminate redundant complexities in its business and IT operations.
To achieve these goals, Avery Dennison chose to partner with TCS given its proven expertise in infrastructure management. The company wanted to reduce the time spent on non-value-added tasks and digitally transform its workplace by deploying intelligent processes.
Solution
TCS recommended a machine-first approach equipped with analytics tools and artificial intelligence (AI) to address Avery Dennison’s specific automation needs.
With the MFDM™ framework in place, the company modernized its operations. Tools such as robotic process automation, modern service management tools, scripting tools, and alerts for native original equipment manufacturers (OEMs) were deployed by TCS to simplify tasks from Level 1 and Level 2 teams to Level 0 (automation).
Avery Dennison partnered with TCS to manage infrastructure services operations, transform employee experience, and strengthen competitive positioning by reengineering the following:
Identity and access management
Endpoint computing
Data center, cloud, disaster recovery, and site infrastructure
IT and HR services
Business benefits
By successfully embracing enterprise automation, Avery Dennison enhanced operational efficiency along multiple fronts – access management, infrastructure configuration, IT, and HR services.
Average IT services net promoter score of 86
49% efficiency for self-help services
67% of digital services adoption, unique wired users
99% data center infrastructure availability
100% digital channels for IT services
Support provided in over 42 native languages
45% optimization of IT resource effort
59% new projects and tasks managed through automation (no new resource addition)
What the client says
The fact that 72% of our services are now automated is truly world-class. Our critical infrastructure and operations team members are now able to focus on more high-value activities such as M&A integration and digital transformation.
what made this happen
With autonomous vehicles set to become the future of mobility, read how TCS’ solution facilitates AV development using cutting-edge technologies like AI & ML.
With business advisory services & data monetization, the solution utilizes automotive technology to enhance enterprise journey in the connected vehicles space.
TCS’ solution aids transformation in the manufacturing industry & enables manufacturers to become future-ready by building connected & collaborative ecosystems.