NEXT STEPS

From aligning your IT with your business needs to an end-to-end strategy for transforming your enterprise, TCS has the world-class experience and expertise that you need. Contact a consultant today.

Email TCS:

Find a TCS Location:

TCS Servitization Solution

 

TCS’ Servitization solution allows manufacturers to harness the potential of the service business to maximize their share of the customer’s wallet.

TCS Servitization Solution allows manufacturers to transition to a next-generation service model, shifting from a reactive 'break-fix' service model to pre-emptive proactive service delivery. It enables you to provide lifetime value-based services through seamless cross-channel interactions, with a 360-degree view of the customer and the equipment.

The TCS Advantage

  • Domain expertise
  • CRM Service Maturity Assessment Framework
  • Business process maps
  • KPI models
  • Technology innovations
  • Center of Excellence (CoE)

Solutions we offer

Customers in the manufacturing industry frequently encounter inconsistent service experiences across channels and through the product lifecycle. In the absence of real-time inventory visibility and lack of knowledge about the service history of the equipment, service delivery is adversely affected. With TCS Servitization Solution ,you can offer digital and self-service channels to end-customers with an innovative pricing methodology which may, for instance, be consumption-based. The solution helps you improve profitability by creating new revenue streams, harnessing digital tools to offer a differentiated customer experience.

Benefits

  • Enhance service revenue: By offering exceptional service delivery, you can increase year-on-year growth in service revenue through repeat business.
  • Create ‘customer stickiness’: The solution provides a seamless front-end experience and empowers customers by offering self-service options.
  • Magnify service productivity and reduce the cost to serve: With automated operations, increased agility and ‘first time right’ service, industrial manufacturers can enhance efficiency and reduce the cost of service.
  • Faster response and lower resolution time: By improving equipment availability and allowing field-force personnel to have in-time and on-hand information, customer issues can be resolved faster and proactively.
  • Greater equipment up-time: With remote diagnostics, analytics based monitoring, and integrated service resolution, your equipment remains up and running for longer durations with fewer breakdowns.

Download Brochure (PDF, 141 KB)