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Warranty Management

 

Enhance customer satisfaction and stay ahead of competition by improving product performance and reducing warranty costs through TCS' expertise in warranty management.

TCS Advantage

    TCS Warranty Management Solution Suite
  • A dedicated Warranty Center of Excellence (CoE) with consultants having hands-on experience in manufacturing industry as well as technology
  • Proprietary Warranty Operations Process Reference model (WOPR™) consisting of pre-defined relationships between processes, best practices and KPIs
  • Process of gathering business requirements is enriched and standardized using TCS’ unique Hopper Approach
  • Standard procedure and templates for As-Is state assessment through process and pain analysis, capturing Voice of Customer (VOC) and one-on-one interviews

Solutions/Services we offer

Consulting Services 
Leveraging our experience and expertise, we help you in assessing the maturity of warranty processes and systems, achieve closed loop warranty intelligence and transform warranty business rules.

Warranty Analytics
We analyze and build warranty analytics (predictive and performance) capabilities using TCS’ proprietary Manufacturing Business Intelligence for Decision Support (mBIDS) and Warranty Operations Process Reference (WOPR)™.

Technology Solutions
Some of our techcnology solutions include: 
Siebel Warranty Management Solution: Our pre-configured warranty solution on Siebel warranty platform provides a single comprehensive technology solution for various warranty needs.

Warranty Analytics for Competitive Edge: This pre-configured warranty analytics solution provides key stake holders with granular analytics insight at each touch point in the warranty chain.

Outsourcing Services 
We provide outsourcing services for advanced analytical and technical capabilities in warranty processes as well as for routine and repetitive warranty processes.

Benefits

  • Reduced warranty costs
  • Early identification of fraudulent claims
  • Enhanced adaptibility of business rules
  • Accurate estimation of warranty reserves
  • Accelerated supplier recovery
  • Informed decision making

Download Brochure (PDF, 77 KB)

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