Leading port operator adopts the IoT to boost transactional volumes and reduce manual effort by 80%

TCS developed a holistic IoT framework that incorporates its proven IoT platform and cloud solution, consulting services, service enablement, connectivity management, and systems integration services to develop a smart crane. This helped optimize the use of IT assets, with crane operators having access to data that would help complete their job faster, while reducing exposure to risks associated with asset handling.

The Customer:
The company is a leading global port operator, managing over 70 terminals, both marine and inland. It operates across six continents. The company's allied lines of business, comprising over 50 entities, include maritime services and technology-enabled trade offerings.

Business  Challenge:
The prominent international port operator wanted to future-proof its multi-billion dollar asset infrastructure with digital enhancements. The company wanted to establish a unified reference architecture by successfully integrating its information technology (IT), and operational technology (OT), with an IoT platform. The port operator decided to take advantage of TCS' experience in implementing IoT solutions.

TCS’ Solution:
The IoT platform was implemented from concept, design, development, and implementation to the support stage. In addition, TCS offered process monitoring and diagnostics to help optimize operations.  TCS also offered a unified gateway interface to manage heterogeneous field devices, related communication protocols, and data formats.


  • Optimizing the use of high value assets with IoT framework implementation.
  • Enhanced safety norms through Automation 
  • Reduction in Operational oversight
  • Reduction in carbon footprint with the enablement of paperless field operations, processing almost one and a half billion messages annually, at the rate of 4,500 messages per minute.
  • The IT, OT, and IoT platform are integrated and implemented in a structured manner across terminals.
  • IoT-enabled assets, business systems, and governance and planning frameworks have helped reduce the involvement of tally clerks by approximately 80%, while boosting the productivity of quay crane operators.
  • Legacy hand-held devices are replaced by next-gen mobile applications.
  • Cloud computing and analytics helps in timely data analysis to generate profits.
  • 10% gain in energy savings, with the implementation of smart energy management technologies.


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