Navigate the AI era with confidence. TCS helps you turn AI into a strategic partner that empowers talent, reimagines processes, and accelerates business transformation.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Banking / WHITE PAPER
Shantanu Talukdar
Innovation Partner, Banking, Financial Services and Insurance, TCS, Amsterdam
You have these already downloaded
We have sent you a copy of the report to your email again.
The COVID-19 pandemic is changing customer engagement in the banking, financial services and insurance (BFSI) industry. The crisis is offering BFSI firms an opportunity to build banking ecosystems aimed at meeting customers’ living and wellbeing needs in the post COVID world. By building purpose-driven digital ecosystems in partnership with adjacent industries, BFSI firms are tapping into opportunities beyond core financial business to extend their scope of operations.
To equip themselves for such future banking trends, firms must participate in customers’ lives by building a digital ecosystem focused on meeting the underlying purpose that drives customers – a key prerequisite to extending customer relationships beyond finance. Firms will also need to identify their role in such an ecosystem, which could span:
Service enabler: launching new services through the existing platform
Aggregator: aggregating new players into the ecosystem
Technology provider: combining financial capabilities with new technologies
Disruptor: building platforms or partnering with fintechs
Felt Finance: An AI-driven Intelligence Layer with Human Empathy
2/4Responsible AI in Financial Crime: Global Compliance and Governance
3/4Scaling AI in Financial Services to Deliver Value
4/4The CxO Playbook for Acing AI-led Business Transformation