At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
Banking / WHITE PAPER
Shantanu Talukdar
Innovation Partner, Banking, Financial Services and Insurance, TCS, Amsterdam
You have these already downloaded
We have sent you a copy of the report to your email again.
The COVID-19 pandemic is changing customer engagement in the banking, financial services and insurance (BFSI) industry. The crisis is offering BFSI firms an opportunity to build banking ecosystems aimed at meeting customers’ living and wellbeing needs in the post COVID world. By building purpose-driven digital ecosystems in partnership with adjacent industries, BFSI firms are tapping into opportunities beyond core financial business to extend their scope of operations.
To equip themselves for such future banking trends, firms must participate in customers’ lives by building a digital ecosystem focused on meeting the underlying purpose that drives customers – a key prerequisite to extending customer relationships beyond finance. Firms will also need to identify their role in such an ecosystem, which could span:
Service enabler: launching new services through the existing platform
Aggregator: aggregating new players into the ecosystem
Technology provider: combining financial capabilities with new technologies
Disruptor: building platforms or partnering with fintechs
Mitigating Non-financial Risks Arising from Generative AI
TCS Helps Nationwide Building Society Improve Communication and CX
Data Security and Privacy in Multi-cloud Environments in BFSI Firms
Leveraging Generative AI for Proactive Risk Management in BFSI