Industry
Communications, Media and Information Services
Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
Highlights
- TCS AI Native Telco Offerings help transform telecom value streams using an AI-led approach; enhancing customer experience, operational efficiency, time to market and revenue potential.
- This service enables new AI-based algorithms that modernise processes and deliver improved service and operational outcomes.
- It will also enhance energy efficiency in hybrid networks while improving reliability of network operations, accelerating the journey toward advanced autonomous network performance.
Overview
AI is rapidly changing how communication service providers manage and reshape their network infrastructure and services.
As telecom networks become increasingly software‑driven, AI plays a critical role in enabling autonomous operations, improving agility, and enhancing customer experiences. TCS supports this shift with AI‑driven capabilities across order management, billing, service operations, network design, and assurance. By applying telecom‑specific intelligence to areas such as order configuration, revenue assurance, conversational service, anomaly detection, 3D network visualization, and RAN optimization, operators can streamline processes and elevate the experience across the lifecycle.
Powered by telecom‑specific models and intelligent agents, this approach enhances human expertise with contextual accuracy for faster resolution, reduced operational effort, and quicker time to revenue, beyond what generic AI models can deliver.
TCS AI native Telco Offering
Solution
TCS’ offerings will help communications service providers transform value streams using AI for their business specific needs.
TCS AI Native Telco Offerings are deployable across major cloud and AI platforms and can utilise:
- Google Vertex AI Studio
- A2A protocols by Google
- AWS Bedrock
- NVIDIA NIM™ Microservices
- NVIDIA NIM™ Agent Blueprints
- NVIDIA NeMo™
- NVIDIA Omniverse™
These key tools help customise and deploy telco domain-specific language models-based into the telecom function. TCS AI Native Telco Offerings are designed to transform strategic business processes across the telco value chain, driving efficiency, innovation, and potential for new revenues.
TCS has leveraged Google Cloud, AWS and NVIDIA: key AI and cloud technologies to help telcos accurately model network performance across dynamic environments.
TCS’ offerings (see Figure 1), built on NVIDIA technology suite, include:
Figure 1: TCS AI Native Telco Offerings
- TCS autonomous network anomaly management: This is an agentic offering aligned with TM Forum guidelines and standards for real-time detection, analysis and resolution of network anomalies, improving uptime, and reducing manual interventions.
- TCS billing and revenue assurance service: This offering includes services for billing operations and revenue assurance analysts to autonomously detect and resolve billing discrepancies, explain charges, address near real-time billing fallouts and customer queries. It also allows telcos to enhance efficiency, improve revenue assurance accuracy, and ensure seamless customer experience.
- TCS smart assist framework for service assurance: This offering enables multi-turn conversational virtual agents providing autonomous call and complaint resolution across company-specific knowledge domains such as billing, network, IT, HR and field operations. By retaining conversational context, these virtual agents provide coherent, natural, and engaging interactions, helping boost service efficiency and enhance overall user experience.
- TCS 3D network visualisation framework: This offering allows design and deployment of signal propagation, coverage visualisation, and simulation of hybrid and complex network site deployments at a highly detailed scale through advanced digital twin-based modelling.
- TCS AI-enabled order configurator: An agentic AI-powered telco order configurator that utilises intelligent agents to collaboratively design, validate, and price complex enterprise or retail telecom solutions. It takes into consideration the network constraints, offer rules, customer context, product configurations, and partner requirements to create accurate and compliant orders efficiently. The offering enhances agent and customer experience, reduces manual effort and significantly reduces the uptake and time to realise revenue.
- TCS network optimisation framework: An Agentic AI-powered RAN performance management system that uses intelligent agents to continuously monitor network and service health. These agents proactively detect performance issues early, identify root causes across the network, and either take corrective action or recommend solutions, helping maintain SLAs and deliver a positive customer experience.
Benefits
TCS AI Native Telco Offerings use new AI-based algorithms to transform telecom value stream and business operations to improve experience, efficiency, time to market and revenue potential.
This suite of offerings help telcos:
- Enhance offer uptake, leading to order conversion and accelerating the time to realise revenue.
- Improve agent and customer experiences, by reducing data and system swivel- chair effort, while improving the availability and visibility of rules throughout the telecom ecosystem.
- Improve operational efficiency with AI assistance and augmentation by reducing manual intervention, allowing network engineers to focus on strategic initiatives rather than routine troubleshooting tasks, boosting overall productivity.
- Increase the degree of autonomous operations for complex systems and network using virtual agents to reduce call deflections and leading to substantial decrease in the number of support and service tickets generated.
- Enhance accuracy with AI-RAN, implementing algorithms trained in AI data centres and fine-tuned with physically accurate digital twins to unlock the full potential of wireless networks.
- Drive improvements in spectral and energy efficiencies in hybrid networks while boosting reliability and network performance.
The TCS advantage
TCS’ deep domain expertise and technological excellence underpins its capability to deliver transformation across the telecom value chain.
Optimising TCS’ decades of experience in telecom transformation and deep domain expertise, TCS AI Native Telco Offerings will help drive the adoption of AI deeper into the telecom business and infrastructure, network systems and operations as telcos move from digital service providers (DSP) to AI-driven telcos. This collaboration enables TCS to integrate cutting-edge technology components from multiple vendors into a unified telecom enterprise architecture canvas and operation.
TCS AI Native Telco Offerings are poised to usher in a new wave of growth for our customers.