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High Tech
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Highlights
- Foxtel faced challenges with outdated IT infrastructure that limited remote BIOS updates, diagnostics, endpoint security, and hardware reliability, resulting in downtime and productivity loss.
- The company sought an AI-ready, future-proof infrastructure to support its vision of a modern, agile, and resilient workplace.
- TCS partnered with Intel to implement Intel® Endpoint Management Assistant and Dell AI-powered PCs, enabling secure out-of-band remote management, predictive performance, and optimized user experiences.
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Overview
Foxtel is a leading player in the Australian media landscape, with a strong presence in both traditional TV and streaming services.
The organization undertook IT infrastructure modernization to address hybrid work demands, seeking an AI-ready, future-proofed foundation that balanced operational agility with sustainability goals, while also resolving limitations of outdated, insecure, and failure-prone systems.
Challenge
Growing cybersecurity threats demanded stronger endpoint compliance and control, which legacy systems simply couldn’t provide.
The organization’s legacy IT infrastructure struggled to keep pace with the demands of a hybrid workforce. Traditional tools made BIOS updates, remote diagnostics, and device power management cumbersome, especially outside the corporate network.
Growing cybersecurity threats highlighted the need for stronger endpoint compliance and control, while outdated systems were prone to hardware failures, causing costly downtime and lost productivity.
IT support teams were unable to respond with sufficient agility to ensure seamless remote assistance, and the existing infrastructure did not meet the performance standards necessary for demanding creative tasks such as media editing and broadcast operations.
Solution
TCS and Intel delivered a strategic, ecosystem-driven solution combining Intel’s technology leadership with Dell’s AI-powered device innovation.
The collaboration began by defining key user personas and mapping them to the right Dell AI PC models. A phased rollout starting with a pilot and scaling to full deployment ensured smooth adoption.
Secure Endpoint Management
Through technical collaboration with Intel, TCS identified significant shortcomings in remote IT support, endpoint security, and user experience associated with legacy systems. To address these issues, Intel® Endpoint Management Assistant (EMA) was deployed, providing secure and remote out-of-band management capabilities essential for Foxtel’s hybrid and remote workforce.
AI PC to meet evolving needs
Multiple Dell AI PC configurations were selected to meet performance demands for creative workloads like media editing and broadcast operations, offering predictive performance, adaptive optimization and reduced lag.
Outcomes
Intel® EMA, Enabled Secure Endpoint Management for Foxtel
Key outcomes included:
- IT support demonstrated increased efficiency, resulting in expedited service ticket resolution and enhanced operational continuity.
- System reliability improved significantly, resulting in far fewer instances of unplanned downtime.
- Operational costs were optimized through proactive management and better use of resources.
- The organization now has a future-ready technology foundation, that is equipped for future developments, supporting sustained adaptability and resilience over the long term.
Swipe LeftSwipe RightWith a hybrid workforce spread across locations, we needed a way to manage and support devices remotely without adding complexity. The implementation of Intel® Endpoint Management Assistant by TCS has enabled us to maintain secure endpoint management, even when devices are off-network. This has streamlined our daily IT operations, bolstered our security posture, and significantly improved the user experience
Sonny Wyatt
Head of Enterprise Systems, Foxtel
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