The assessment covers customer engagement, risk and claims, life and pension, property and casualty, health insurance, and reinsurance and evaluates providers based on competence and market strength.
The report highlights that insurers are navigating a critical balance between operational resilience and innovation. Legacy core systems, increasing regulatory demands, changing customer expectations, and pressure from digital-native competitors are accelerating investments in modernisation, automation, AI, and customer-centric transformation initiatives.
PAC identifies TCS’ key differentiators as:
- Proven expertise in product development and underwriting
- Robust policy management capabilities in several segments
- Deep insurance domain expertise
- Advanced data and AI capabilities