Skip to main content
Skip to footer
Tata Consultancy Services Tata Consultancy Services
  • What we do
  • Who we are
  • Insights
  • Careers
  • Investors
Contact us TCS Worldwide
Search tata.comtata.comOpen in New Tab
  • Overview

    TCS is here to make a difference through technology.

    Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.

    Discover all solutions
  • Industries
    • Banking
    • Capital Markets
    • Consumer Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Data and Analytics
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
  • Research & Innovation
    • TCS Research
    • TCS Pace™
Overview
  • Industries
    • Banking
    • Capital Markets
    • Consumer Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Data and Analytics
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
  • Research & Innovation
    • TCS Research
    • TCS Pace™
    • Overview

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
    • About Us
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Sports Sponsorships
      • Alliances
    • Leadership
    • In the news

      Recent News

      27 Nov 2023 TCS launches new Generative AI practice in collaboration with AWS
      22 Nov 2023 TCS Ranked #1 in Spain for Customer Satisfaction in Service Delivery Among IT and Cloud Services Providers
      20 Nov 2023 ASX signs agreement with TCS to replace its cash equities clearing and settlement platform
      View All
    • Events
    Overview
  • About Us
    • Corporate Sustainability
    • Diversity, Equity, and Inclusion
    • Corporate Social Responsibility
    • The TCS Way
    • Sports Sponsorships
    • Alliances
  • Leadership
  • In the news
  • Events
    • Overview

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
    • Customer Stories
    • Perspectives
    • Global studies
    • Topics
      • Insights
      • Metaverse
      • Sustainability
      • Cybersecurity
      • AI & ML
      • Blockchain
      • Cloud
      • Future of Work
      • Health & Wellness
      • IoT
      • Data Analytics and Storage
    Overview
  • Customer Stories
  • Perspectives
  • Global studies
  • Topics
    • Insights
    • Metaverse
    • Sustainability
    • Cybersecurity
    • AI & ML
    • Blockchain
    • Cloud
    • Future of Work
    • Health & Wellness
    • IoT
    • Data Analytics and Storage
    • Overview

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Republic of Korea
      • Singapore
      • Chinese Taipei
      • Thailand
    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Hungary
      • Ireland
      • Italy
      • Luxembourg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
      • Qatar
      • Saudi Arabia
      • South Africa
      • United Arab Emirates
    Overview
  • India
    • India
  • Americas
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    • Overview

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Identification of Material Issues
    • Resources
      • Glossary
      • Investor FAQs
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Overview
  • Management Commentary
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
  • ESG
    • Environment
    • Social
    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Identification of Material Issues
  • Resources
    • Glossary
    • Investor FAQs
    • Stock Information
    • Analyst Coverage
    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
  • Tata Consultancy ServicesTata Consultancy Services Opens in new tab tata.com tata.com Opens in new tab Search
    • Overview

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
      • Life Sciences
      • Manufacturing
      • Public Services
      • Retail
      • Travel and Logistics
    • Services
      • Cloud
      • Cognitive Business Operations
      • Consulting
      • Cybersecurity
      • Data and Analytics
      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
    • Research & Innovation
      • TCS Research
      • TCS Pace™
    Overview
  • Industries
    • Banking
    • Capital Markets
    • Consumer Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Data and Analytics
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
  • Research & Innovation
    • TCS Research
    • TCS Pace™
    • Overview

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
    • About Us
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Sports Sponsorships
      • Alliances
    • Leadership
    • In the news

      Recent News

      27 Nov 2023 TCS launches new Generative AI practice in collaboration with AWS
      22 Nov 2023 TCS Ranked #1 in Spain for Customer Satisfaction in Service Delivery Among IT and Cloud Services Providers
      20 Nov 2023 ASX signs agreement with TCS to replace its cash equities clearing and settlement platform
      View All
    • Events
    Overview
  • About Us
    • Corporate Sustainability
    • Diversity, Equity, and Inclusion
    • Corporate Social Responsibility
    • The TCS Way
    • Sports Sponsorships
    • Alliances
  • Leadership
  • In the news
  • Events
    • Overview

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
    • Customer Stories
    • Perspectives
    • Global studies
    • Topics
      • Insights
      • Metaverse
      • Sustainability
      • Cybersecurity
      • AI & ML
      • Blockchain
      • Cloud
      • Future of Work
      • Health & Wellness
      • IoT
      • Data Analytics and Storage
    Overview
  • Customer Stories
  • Perspectives
  • Global studies
  • Topics
    • Insights
    • Metaverse
    • Sustainability
    • Cybersecurity
    • AI & ML
    • Blockchain
    • Cloud
    • Future of Work
    • Health & Wellness
    • IoT
    • Data Analytics and Storage
    • Overview

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
      • Republic of Korea
      • Singapore
      • Chinese Taipei
      • Thailand
    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Hungary
      • Ireland
      • Italy
      • Luxembourg
      • Netherlands
      • Norway
      • Poland
      • Portugal
      • Spain
      • Sweden
      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
      • Qatar
      • Saudi Arabia
      • South Africa
      • United Arab Emirates
    Overview
  • India
    • India
  • Americas
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    • Overview

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Identification of Material Issues
    • Resources
      • Glossary
      • Investor FAQs
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Overview
  • Management Commentary
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events
    • Press Releases
    • Corporate Actions
    • Events
    • Calendar
  • ESG
    • Environment
    • Social
    • Governance
    • Policies and Reports
    • Stakeholder Engagement and Identification of Material Issues
  • Resources
    • Glossary
    • Investor FAQs
    • Stock Information
    • Analyst Coverage
    • Subsidiaries
    • Subscribe to Investor Updates
    • Unclaimed Dividend Information
  • Contact us TCS Worldwide
    tata.comtata.com Opens in new tab
    Top Results
    Showing
    10
    01 - 07
    • Public Services
    • case study

    Government of Odisha Adopts Digital Workplace Model

    Leveraging TCS DigiGOV™, the state accelerates its transformation journey

     

    Share
    Linkedin
    Twitter
    Facebook
    Email
    copied

    You have these already downloaded

    We have sent you a copy of the report to your email again.

    INDUSTRY

    • Public Services Tag

      Digital Transformation of Government Agencies and Public Services

      Read how TCS helps government institutions overcome challenges & embrace digital innovation to drive purpose-led transformation & improve citizen services.
      Learn More
      Click to know more
      public-services-web-3840x1512
      Related Insights
      Early Intervention crucial to addressing developmental disability
      Early Intervention is crucial for addressing developmental disabilities in children. Invest in modern solutions for a better future for your state.
      White Paper
      16 Oct 2023
      Leveraging generative AI to reinvent public services
      Learn how generative AI can help public services organizations prioritize citizens’ participation in decision-making and reinvent service delivery for better CX.
      White Paper
      21 Sep 2023
      TCS helps government transform labor and workforce services
      With better UI and a unified digital experience, TCS’ Unemployment Insurance helped the govt transform the delivery of labor and workforce services.
      Solution
      07 Aug 2023

    On this page

    Challenge  inpage
    Solution  inpage
    Benefits  inpage
    Related Reading  inpage
    Challenge  inpage
    Solution  inpage
    Benefits  inpage
    Related Reading  inpage
    Go to top

    On this page

    Go to top
    Challenge Solution Benefits Related Reading

    Challenge

    The state secretariat wanted to integrate the directorates with the secretariat department.

    The Government of Odisha’s secretariat is the highest seat of the state’s administrative and governance setup, overseeing the functioning of the state government across levels.

    The secretariat was looking to modernize its way of working in order to provide services and information to its stakeholders in a timely and efficient manner. The absence of a centralized document management system resulted in painfully long processes and delayed correspondences. The secretariat had to deal with a massive load of paperwork and subsequent data destruction, almost on a continuous basis. Moreover, in the absence of a robust management information system (MIS), the secretariat’s employees ended up spending considerable amount of time in data compilation and reporting, and the lack of automation made tracking of files fairly complicated and laborious. The state government was looking for a system that would streamline access control, ensure data privacy and confidentiality, and provide full visibility and transparency to all the stakeholders to accelerate decision making.

    Solution

    TCS implements DigiGOV™ platform – a multi-faceted DigiGOV™ Workplace

    Recognizing the need for a robust office automation solution that enables timely access to accurate information and facilitates the delivery of superior citizen services in a time bound manner, the Government of Odisha turned to long-time IT partner, TCS.

    TCS proposed its DigiGOV™ Workplace to make the processes and systems of the Odisha government more responsive and data led. Designed and configured to meet the diverse requirements of various public sector and government organizations, this suite helps drive service transformation at scale. It has the capability to rapidly transform business processes (in less than 90 days), while enhancing the features of existing legacy systems, thereby improving their usability and extending their life.

    Odisha Adopts Digital Workplace Model

    Transcript downloading

    Key features of the digital workplace suite:

    Self-service portal, knowledge base, access-based control, and integration layer

    Organization structure, document, and case and file management

    Workflow management, shared services framework, and analytics and dashboard

    Benefits

    Odisha secretariat standardizes processes and modernizes its functioning. 

    TCS has been working with the Government of Odisha for almost a decade now. This strong partnership has resulted in successful transformation of the state secretariat and its line offices into new-age digital workplaces.

    Key benefits include:

    • Digitization and automation of routine business functions has increased efficiency and reduced paper consumption, thereby making the office environment friendly
    • Transparency of public administration and efficient record keeping along with reduced turnaround time and agility
    • Improved inter-departmental collaboration to drive efficient file processing and effective decision making
    • Elimination of manual intervention has led to an increase in employee productivity
    • Timely compliance with information security guidelines and faster onboarding and replication with ICT implementation
    • Readily available MIS and dashboards helps quick decision making, enhancing the accountability of employees

    Backed by deep contextual knowledge of the industry and proven track record in shepherding large-scale digital transformation programs, TCS drives co-innovation with the Odisha state government, thereby keeping pace with the evolving industry trends and changing user expectations. 

    Stats

    Offices onboarded
    130+

    Offices onboarded

    Active users
    9000+

    Active users

    Swipe Right
    Swipe Left

    Related reading

    Public Services Dale Smith

    Five elements of Unemployment Insurance transformation

    White Paper | 26 Oct 2023
    Public Services Herb wilson

    Early Intervention crucial to addressing developmental disability

    White Paper | 16 Oct 2023
    Public Services Mirjam Van Kuilenburg

    Leveraging the power of data in public sector organizations

    White Paper | 11 Oct 2023
    Public Services

    Delivering holistic and enhanced Health and Human Services Capabilities

    Solution | 09 Oct 2023

    Transformation starts here

    Ready to transform public services and enhance the citizen experience?

    Talk to our experts

    Find out more

    • Who we are Swipe Left
    • What we do Swipe Left
    • Insights Swipe Left
    Contact Contact
    What’s on your mind?
    We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
    business icon
    Request for Services
    investor icon
    Investor information
    media icon
    Media contacts
    Looking for something else?
    Analyst relations
    CSR
    Partnership
    Website feedback
    Industries
    • Banking
    • Capital Markets
    • Consumer Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    Services
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Data and Analytics
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Sustainability Services
    • TCS Interactive
    • TCS and AWS Cloud
    • TCS Enterprise Cloud
    • TCS and Google Cloud
    • TCS and Microsoft Cloud
    Products and Platforms
    • TCS ADD™
    • TCS BaNCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS TAP™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS iON™
    Insights
    • Customer Stories
    • Cloud
    • Blockchain
    • IoT
    • Metaverse
    • Future of Work
    • Health and Wellness
    • Sustainability
    • AI and ML
    • Cybersecurity
    • Perspectives
    More information
    • Careers
    • Corporate Social Responsibility
    • Diversity, Equity, and Inclusion
    • Investor Relations
    • Sports Sponsorships
    • TCS Pace™
    • TCS Research
    • The TCS Way
    • Who we are
    Tata consultancy servicesTata consultancy services
    • FacebookFacebookOpen in New Tab
    • YoutubeYoutubeOpen in New Tab
    • TwitterTwitterOpen in New Tab
    • InstagramInstagramOpen in New Tab
    • linkedinlinkedinOpen in New Tab
    ©2023 TATA Consultancy Services Limited
    • Privacy Notice
    • Cookie Policy
    • Disclaimer
    • Security Policy
    • California Notice at Collection
    • Customize Cookies
    More