Government of Odisha Adopts Digital Workplace Model
Leveraging TCS DigiGOV™, the state accelerates its transformation journey
INDUSTRY
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Public Services
Digital Transformation of Government Agencies and Public Services
Challenge
The state secretariat wanted to integrate the directorates with the secretariat department.
The Government of Odisha’s secretariat is the highest seat of the state’s administrative and governance setup, overseeing the functioning of the state government across levels.
The secretariat was looking to modernize its way of working in order to provide services and information to its stakeholders in a timely and efficient manner. The absence of a centralized document management system resulted in painfully long processes and delayed correspondences. The secretariat had to deal with a massive load of paperwork and subsequent data destruction, almost on a continuous basis. Moreover, in the absence of a robust management information system (MIS), the secretariat’s employees ended up spending considerable amount of time in data compilation and reporting, and the lack of automation made tracking of files fairly complicated and laborious. The state government was looking for a system that would streamline access control, ensure data privacy and confidentiality, and provide full visibility and transparency to all the stakeholders to accelerate decision making.
Solution
TCS implements DigiGOV™ platform – a multi-faceted DigiGOV™ Workplace
Recognizing the need for a robust office automation solution that enables timely access to accurate information and facilitates the delivery of superior citizen services in a time bound manner, the Government of Odisha turned to long-time IT partner, TCS.
TCS proposed its DigiGOV™ Workplace to make the processes and systems of the Odisha government more responsive and data led. Designed and configured to meet the diverse requirements of various public sector and government organizations, this suite helps drive service transformation at scale. It has the capability to rapidly transform business processes (in less than 90 days), while enhancing the features of existing legacy systems, thereby improving their usability and extending their life.
Odisha Adopts Digital Workplace Model
Key features of the digital workplace suite:
Self-service portal, knowledge base, access-based control, and integration layer
Organization structure, document, and case and file management
Workflow management, shared services framework, and analytics and dashboard
Benefits
Odisha secretariat standardizes processes and modernizes its functioning.
TCS has been working with the Government of Odisha for almost a decade now. This strong partnership has resulted in successful transformation of the state secretariat and its line offices into new-age digital workplaces.
Key benefits include:
- Digitization and automation of routine business functions has increased efficiency and reduced paper consumption, thereby making the office environment friendly
- Transparency of public administration and efficient record keeping along with reduced turnaround time and agility
- Improved inter-departmental collaboration to drive efficient file processing and effective decision making
- Elimination of manual intervention has led to an increase in employee productivity
- Timely compliance with information security guidelines and faster onboarding and replication with ICT implementation
- Readily available MIS and dashboards helps quick decision making, enhancing the accountability of employees
Backed by deep contextual knowledge of the industry and proven track record in shepherding large-scale digital transformation programs, TCS drives co-innovation with the Odisha state government, thereby keeping pace with the evolving industry trends and changing user expectations.
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