Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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Public Services
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Forward-thinking government for citizen-first services
Learn how we ensure that technology and strategy work together to help governments redefine public services and put citizens at the forefront of governance.
Related Insights
As the conversation around data sovereign and public cloud makes progress, firms must consider a hybrid cloud strategy that balances innovation with governance.
Blog
20 Aug 2025
Despite early-stage issues, quantum computing, using qubits and superposition, offers vast potential in reshaping finance, AI, climate and energy, and more.
Blog
18 Sep 2025
AI-as-a-service and retrieval augmented generation combine to automate, optimize, and predict IT processes, helping CXOs drive governance and business outcomes.
Blog
05 Nov 2025
Understanding the pairing
State governments are modernizing technology to advance their digital transformation efforts. Two components of digital transformation that they must address as part of this process are digitization and automation. While many people believe that these terms and activities are synonymous, they represent two distinct phases in the modernization continuum. Understanding the differences between them enables agencies to implement each effectively and reap the full benefits of their investments.
While these two processes overlap, it’s essential to understand how they are independent of each other. Digitization refers to the process of converting a document or other physical media into a digital format. Automation takes a function that has been performed by a person and recreates it in an environment where human intervention is limited or not required. Understanding that digitization is independent of, but a necessary precursor to, automation empowers state governments to achieve true digital transformation.
Digitization and automation have the power to ease agencies’ administrative burdens, enhance customer experience, and connect data to help staff discover new insights. Understanding the relationship between these essential processes helps agencies drive digital transformation and reap the benefits that digitization and automation can provide.
Read the full white paper.
Understanding the relationship between digitization and automation and how they differ can enable government agencies to reap the benefits of automation and revolutionize the way they operate.
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Dale Smith
Dale Smith, Director of Labor and Workforce programs at TCS, is a 45-year veteran of the unemployment and workforce domain. Dale led the unemployment insurance program and labor exchange programs in the State of Mississippi for 40 years before joining TCS in 2018. His career enabled him to gain expertise in UI tax, benefits, and trust fund accounting, as well as workforce functions such as public labor exchange, including veterans’ services, and foreign labor certification.
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