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Dale Smith
Director of Labour and Workforce programs, TCS
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State governments are modernising technology to advance their digital transformation efforts. Two components of digital transformation that they must address as part of this process are digitisation and automation. While many people believe that these terms and activities are synonymous, they represent two distinct phases in the modernization continuum. Understanding the differences between them enables agencies to implement each effectively and reap the full benefits of their investments.
While these two processes overlap, it’s essential to understand how they are independent of each other. Digitisation refers to the process of converting a document or other physical media into a digital format. Automation takes a function that has been performed by a person and recreates it in an environment where human intervention is limited or not required. Understanding that digitisation is independent of, but a necessary precursor to, automation empowers state governments to achieve true digital transformation.
Digitisation and automation have the power to ease agencies’ administrative burdens, enhance customer experience, and connect data to help staff discover new insights. Understanding the relationship between these essential processes helps agencies drive digital transformation and reap the benefits that digitisation and automation can provide.
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Understanding the relationship between digitisation and automation and how they differ can enable government agencies to reap the benefits of automation and revolutionise the way they operate.
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