Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- Governments around the world are prioritizing the creation of a business-friendly environment that offers exceptional experience to investors.
- The TCS DigiGOV BusinessSimplified solution acts as a one-stop-shop for promoting ease of doing business by providing common forms, digital payments infrastructure, online query processing, service-level agreement-driven clearances, accelerated tracking, and inspections.
- The solution helps streamline processes and creates an environment of opportunity and growth for both the state as well as investors.
Overview
Improving the ease of doing business in a state or country is a priority for governments worldwide.
Achieving this goal requires a favorable business environment that offers superior investor experience, whether setting up a new business, expanding an existing one, or carrying out daily operations.
Creating an investor-friendly environment entails ensuring the availability of information and necessary clearances before establishment, facilitating investment grounding through time-bound approvals before starting, and streamlining licenses and compliances required during the ordinary course of business after commencement.
The absence of an integrated system leads to a lack of transparency for investors and authorities. This can result in mismanagement of resources and utilities and inefficient enforcement of policies due to a lack of integration, coordination, and control between various departments and agencies.
Additionally, without a single payment portal, there can be multiple payments and delays in reconciliation, which may impede the decision-making process. The absence of standard formats and a well-defined charter of services also hinders policy implementation.
Governments, therefore, need a robust and transparent single-window clearance platform to establish a business-friendly environment with simplified and streamlined regulatory processes. This helps provide an optimal roadmap for commissioning a business and enables investors to secure all necessary clearances on time, without any hassle.
Solution
TCS DigiGOV BusinessSimplified is a one-stop solution for everything related to investing.
The solution helps reduce the time taken to obtain regulatory clearances, thereby minimizing uncertainty and bringing down the overall risk of starting or operating a business. It offers a single-window clearance platform that simplifies the regulatory approvals process.
TCS DigiGOV BusinessSimplified promotes ease of doing business by providing common forms, digital payment infrastructure, online query processing, service-level agreement-driven clearances, accelerated tracking, and inspections.
The solution ensures a symmetric experience for stakeholders, seamless data exchange across approval authorities, system-driven enforcement of policies, and rule-based checklists. It offers clear visibility of rules and regulations to investors, ensuring transparency and increasing the ease of doing business index of a region.
Figure 1
An overview of TCS DigiGOV BusinessSimplified
Figure 1
Benefits
TCS DigiGOV BusinessSimplified streamlines processes and creates an environment of opportunity and growth for all stakeholders.
The centralized, single-window solution improves the ease of doing business index through:
- Transparency in business regulations offered by digital workplace transformation
- Predictive analytics and forecasting capabilities
- A dynamic investment roadmap for interested parties
- Simplified application process and time-bound approvals through a centralized accountability system for approval authorities
- End-to-end integration with various approval authorities to ensure accountability
- A symmetric experience for businesses, with system-driven enforcement of policies
- Customized online management information system reports for monitoring at different levels
The solution is faceless, paperless, and contactless, making it ideal for any government.
The TCS advantage
Governments can achieve desired outcomes and provide superior digital experiences for their citizens by collaborating with TCS.
TCS brings several advantages to an engagement, such as:
1. Extensive domain knowledge: TCS’ subject matter experts have vast knowledge and hands-on experience in implementing integrated services for various government agencies. This helps government entities address business challenges and deliver tangible performance improvements.
2. Established credentials: TCS has over 14 years of solid expertise in implementing a single-window business system in the Indian states of Gujarat and Tamil Nadu, as well as at the national level. TCS has helped execute six Vibrant Gujarat events between 2011 and 2024.
3. In-depth regulatory know-how: TCS’ domain experts have comprehensive knowledge of the policies and regulations regarding the ease of doing business across various regions and countries. This has helped TCS build a comprehensive solution that offers end-to-end coverage of the regulatory landscape and enables timely compliance.
4. Solution accelerators: TCS has a range of solution accelerators, preloaded templates, and deployment frameworks to facilitate speedy development and implementation of solutions. For instance, the built-in common application and incentive application help accelerate solution implementation and allow early realization of benefits.