Skip to footer

Balaji Iyer

Head - Business Transformation, Retail Strategic Initiatives, Retail, TCS

Prabhakaran Elangovan

Functional Consultant, Merchandising Operations, Retail Strategic Initiatives, Retail, TCS


  • Recent health scare and geopolitical tensions underlined the pivotal role that suppliers play in ensuring resilient supply chains and customer experience. 
  • It is essential to strengthen supplier relationship with supplier experience management (SXM), which levels the playing field for retailers and suppliers to achieve mutual growth targets.
  • The key to achieving success in SXM is to eliminate friction from every aspect of supplier interaction and provide a seamless, integrated business experience.