Solution
Cloud
Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Highlights
- TCS Autonomous Operations on Microsoft Azure is an agentic artificial intelligence (AI) solution based on Azure AI Foundry for facilitating infrastructure and applications operations on Microsoft Azure.
- This solution integrates with ITSM (IT service management) tools and leverages the standard operating procedures (SOPs), incident logs, knowledge base articles, events logs, and code base to perform triage and resolution of operational issues on the Azure platform.
- TCS Autonomous Operations on Microsoft Azure infuses organisational context for its AI agents by developing a knowledge fabric over the enterprises IT system.
In this article
Overview
Artificial intelligence (AI) agents with improved abilities for calling tools and functions, retaining long and short-term memory, and working with other AI agents, present an unprecedented opportunity to reduce human toil in IT operations. TCS has developed TCS Autonomous Operations on Microsoft Azure, a solution which contains multiple AI agents to detect, diagnose, and resolve issues related to Azure cloud-hosted applications and associated Azure platform services.
At the heart of the solution are key AI agents like observability agent, issue analysis agent, master triage orchestrator agent, file surfer agent, coder agent, and ITSM agent, among others, performing various actions to resolve incidents.
It synthesises organisational IT context by developing a knowledge graph consisting of application documentation, source code information, past incidents and standard operating procedures (SOPs). TCS Autonomous Operations on Microsoft Azure AI agents use this knowledge fabric to devise and execute plans for incident resolution and other operations tasks on Microsoft Azure.
Solution
TCS Autonomous Operations on Microsoft Azure is designed to empower organisations in transforming their Azure cloud operations. By integrating advanced automation, AI, and analytics, TCS Autonomous Operations on Microsoft Azure helps businesses achieve greater efficiency, resilience, and agility in their cloud transformation journey. The following scenarios illustrate where it can be effectively utilised within your Microsoft Azure environment:
- Augmenting existing IT operations solutions: It integrates smoothly with current IT operations tools on Azure and augments AI agents for carrying out different operations. This allows organisations to optimise workflows, enhance reliability, and autonomously manage their IT environments without disrupting ongoing processes.
- Implementing AI-infused IT operations: TCS Autonomous Operations on Microsoft Azure leverages its sophisticated AI agents to facilitate intelligent decision-making, dynamic triage strategies, comprehensive documentation, and effective incident resolution. This advanced approach enables more efficient and proactive management of incidents, resulting in smarter and faster responses to operational challenges.
- Improving operational efficiency: By automating both routine and complex tasks, it minimises manual intervention, ensuring faster resolution times, fewer errors, and more consistent service delivery.
- Reducing human effort: Automation of repetitive and time-consuming activities such as log analysis, system monitoring, and maintenance enables IT teams to devote their time to strategic initiatives, reducing workload and fatigue.
- Autonomous diagnosis and analysis of critical events: By leveraging its AI agents, the solution diagnoses and analyses critical incidents quickly, facilitating rapid root cause identification and resolution, thus minimising downtime and ensuring uninterrupted business operations.
- Autonomous execution of housekeeping tasks: It can automatically handle essential periodic operations like website encryption certificate renewal, patch management, and backup tasks, ensuring compliance, security, and reliability without the need for manual supervision.
Benefits
TCS Autonomous Operations on Microsoft Azure ensures smooth business operations by digitalising and automating IT operations. It offers multiple benefits:
- 100% digital-first engagement: Seamless user and IT team interactions via AI-driven voice and text advisors for faster communication and resolution
- Proactive incident management: Triages events and alerts early using AI analytics, maintaining business continuity by reducing disruptions.
- Reduced manual effort: Automates routine Azure housekeeping, incident resolution, communication, and documentation, freeing IT teams for strategic work
- Maximises existing investments: Integrates with current automation and devops tools to optimise workflows and enhance return on investment.
- Operational excellence and agility: AI-powered automation boosts efficiency, resilience, and agility for secure and scalable IT operations
- Uninterrupted business operations: Rapid, autonomous diagnosis and resolution of critical events minimise downtime and ensures continuous services
- Supports modernisation: Deploying TCS Autonomous Operations on Microsoft Azure drives digital transformation, reduces risk, and optimises resource use
TCS advantage
When you partner with us, you gain access to:
- Deep Microsoft Azure cloud expertise: TCS has acquired highest number of advanced specializations on Microsoft cloud. TCS brings this knowledge to its customers in our engagements.
- Extensive industry expertise: TCS leveraging extensive experience in business process optimisation to empower organisations to refine their strategic positioning and enhance operational efficiency.
- Deep Azure AI practice: TCS’ Microsoft practice focusses on innovation leveraging Azure AI Foundry services. TCS has broad delivery experience owing to large number of real-life production-deployed AI solutions built on Azure AI Foundry services.