Lufthansa Group Business Services partnered with TCS to transform revenue accounting.
Lufthansa Group Business Services (LGBS) provides finance and accounting services, among others, to the group. Together with LGBS, TCS experts, armed with airline experience and contextual knowledge of client’s processes, undertook a harmonization study to identify inconsistencies and potential areas of optimization of the revenue accounting activities covering seven different processes across eight global sites. As a result, an agile and unified operating model was created, seamlessly integrating revenue accounting services of all Lufthansa Group airlines.
Through multiple proactive projects and by setting up a process excellence and coaching hub, TCS helped LGBS drive agility and efficiencies.
As a trusted partner, in the midst of the COVID pandemic, TCS helped LGBS scale up operations swiftly to process the over 500% surge in refund requests, thereby fulfilling group airlines’ passenger commitments and improving their brand reputation. The LGBS’ decision to extend the partnership by five more years is a testimony to the proven partnership and value delivered.