Lufthansa Group Business Services set out to overhaul finance and accounting for improved agility, reliability, and value creation. It wanted to align the function with the group’s strategic imperatives—safeguard market leadership, and focus on cost, operational stability, and reliability through innovation and digitization. Its aim was to maximize synergies between different operating companies for scale and efficiency. With multiple group airlines—Lufthansa, Swiss, Brussels, Austrian and Eurowings—the revenue accounting processes were disparate with multiple country specifications.
Lufthansa Group Business Services (LGBS) provides finance and accounting services, among others, to the group. Together with LGBS, TCS experts, armed with airline experience and contextual knowledge of client’s processes, undertook a harmonization study to identify inconsistencies and potential areas of optimization of the revenue accounting activities covering seven different processes across eight global sites. As a result, an agile and unified operating model was created, seamlessly integrating revenue accounting services of all Lufthansa Group airlines.
Through multiple proactive projects and by setting up a process excellence and coaching hub, TCS helped LGBS drive agility and efficiencies.
As a trusted partner, in the midst of the COVID pandemic, TCS helped LGBS scale up operations swiftly to process the over 500% surge in refund requests, thereby fulfilling group airlines’ passenger commitments and improving their brand reputation. The LGBS’ decision to extend the partnership by five more years is a testimony to the proven partnership and value delivered.
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