Develop an outcome-driven enterprise foundation
Unify fragmented siloes to connect operations with decision-making.
Future of autonomous operations study
How organisations are navigating the path to autonomy
As businesses push towards artificial intelligence (AI)-powered operations, the challenge moves beyond defining the vision to creating the conditions to achieve it. To learn more about how organisations are approaching this shift, Tata Consultancy Services (TCS) conducted a global survey of senior leaders across 12 industries and 5 geographies.
A clear vision for an autonomous future, underscored by the reality of scaling initiatives
TCS’ ‘Future of autonomous operations’ study reveals the practical building blocks that enable greater autonomy, adaptability, and business impact. It also uncovers the challenges that businesses face as they move forward and the enablers that will help them achieve their vision.
Our research identified five key findings:
Despite high ambitions, respondents remain modest in their timelines towards autonomous operations and are primarily using AI as a tool or supervised agent to support humans (Figure 1).
The struggle to scale AI isn’t about proving its potential but overcoming decades of organisational and technological complexity. The research points to a hard truth: Most enterprises were not built for autonomy (Figure 2)
Our study revealed that the companies that have been most successful approached AI as a growth catalyst and recognised that the constraints to adoption were organisational rather than technological (Figure 3).
Unify fragmented siloes to connect operations with decision-making.
Empower AI to make better decisions and take meaningful action.
Ensure the transparency, accountability, and control needed to scale AI across processes.
Enable employees to adapt to new ways of working and maximise both human and machine capabilities.
The TCS Thought Leadership Institute conducted a survey of 303 global senior executives from organisations with annual revenues of $5 billion or more to better understand how they’re progressing towards autonomous operations. These executives, responsible for shaping the future of operations, represented companies across the United States, the United Kingdom, France, Germany, and Australia. The survey also examined what top-performing organisations, or Pacesetters, in these countries are doing differently.