The COVID-19 pandemic dealt a body blow to businesses or processes that depend on connection, where in-person interaction is the bedrock of transparency. One such event was the annual general meeting (AGM) for shareholders of large corporates. Thinking ahead of the curve, Tata Consultancy Services (TCS) decided to make sure that the maximum number of TCS shareholders had access to this annual fixture despite the pandemic.
Just take it online! Over 1,300 TCS shareholders – an unprecedented number – were able to attend TCS’ 2020 virtual AGM this way.
Safe and scalable
Secure authentication (including a biometric login), management of questions through real-time dashboards, content navigation via predictive search, instant content retrieval, and resolution of high-priority requests with instant review alerts were just some of the features of the application. An e-voting facility for all board resolutions made the process even more convenient for TCS shareholders.
The customized nature of the application ensured that answers to every shareholder question were reviewed in under a minute before being placed in the official response queue.
Multiple remote teams worked in synergy to deliver a frictionless end-user experience. And the outcome spoke for itself: The event saw a near-threefold increase in turnout, our highest-ever for an AGM.