In 2022, ICICI Bank launched iLens
A digital lending platform powered by the TCS Lending and Securitisation Platform, digitizing the entire lending process, offering seamless customer onboarding, paperless login, and digital credit assessment.
Safeguarding financial investments
Banking and financial services companies in India and all over the world rely on TCS offerings. In India alone, TCS supports ICICI Bank, State Bank of India, Bank of Baroda among several other leading banks. In addition to serving millions of Indians through banking solutions, TCS helps underserved and rural communities through Jan Dhan.
All leading equity and commodity exchanges, central depositories and clearing corporations in India use TCS for their core systems.
STORIES FROM ACROSS SECTORS
1.SBI
Investing in the Future of Public Sector Banking with SBI
Since 2001, TCS has been a trusted digital ally to the State Bank of India (SBI), powering one of the banking sector’s most ambitious transformation journeys. Beyond maintaining and enhancing SBI’s core banking, trade finance, and reporting systems, TCS has been central to its digital evolution.
This partnership has enabled SBI to leverage digital banking, personalize customer experiences, and quickly adapt to evolving business and regulatory needs.
TCS also revamped SBI’s core card platform to boost agility and performance. In 2023, SBI sought to reimagine and revamp its integrated digital platform YONO to Only YONO (YONO 2.0) by enhancing its features, functionality, ease of use, and customer experience. TCS is now developing a shared services layer for YONO 2.0 to unify functionalities across channels, drive growth, and keep SBI ahead.
Another significant transformation in partnership with TCS was to modernize and streamline government transactions, deploying the TCS DigiGOV™ platform at SBI. Aligned with Ministry of Finance norms, TCS DigiGOV™ supports fund releases for centrally sponsored, central sector, and state schemes. It enables efficient digital services for government bodies, PSUs, and institutions.
Currently, 1296 government schemes are onboarded in TCS DigiGOV™, with a total turnover of Rs. 35,557 crore last financial year.
| Impact: TCS has driven digital transformation for SBI at multiple touchpoints, including mergers of banks and its upcoming digital banking platform YONO 2.0. |
2.Financial Inclusion
Bringing Banking to the Doors of the Unbanked
TCS has digitally revolutionized India’s rural banking through a pocket mobile banking platform, enabling financial inclusion for millions.
This technology has facilitated the opening of 350+ million Jan Dhan accounts, integrating millions of citizens into the financial system and recognizing their economic contributions. The platform’s impact is profound. It handles over 10+ million daily transactions from rural areas and operates through a vast network of 2,00,000+ digital touchpoints enabled by TCS' technology. This robust ecosystem is not just streamlining financial processes but also levelling the playing field, empowering rural India with unprecedented access to banking services.
TCS used advanced technology to bridge the urban-rural divide and empower underserved communities. This branchless banking solution operates across various devices—from POS machines to mobile phones—enabling rural populations to participate in the formal economy.
| Impact: Around 350+ million Jan Dhan accounts are connected across 2,00,000+ digital touchpoints. |
3.NSE
TCS builds robust trading platform
In 1992, at the behest of the Indian government, the Industrial Development Bank of India and a host of other organisations incorporated the NSE.
TCS laid the technological foundation for NSE that makes it safe and resilient for trading and investment opportunities across all asset classes and for all types of investors. NSE is the world’s largest derivative exchange in terms of contracts traded and has over nine crore registered investors. TCS technology also powers the post trade market information dissemination across all equity and derivatives segment and has delivered the highest number of transactions. On a single day, June 5, 2024, there were 19.71 billion orders and 280.55 million trades. The success of NSE is a testament to the robust systems built by TCS.
4.Modernizing Rural Banking
A Digital Harvest for India’s Farmers
TCS partnered with the National Bank for Agriculture and Rural Development (NABARD), India’s apex rural development bank to modernize India's cooperative banking sector. By implementing a Core Banking Solution (CBS) on Cloud across 199 banks and 6,800 branches, TCS helped the cooperative banking sector in overcoming challenges like manual operations, poor connectivity, and IT illiteracy. TCS digitized 4,800 branches, enabling real-time transactions, Aadhaar-linked payments, and regulatory compliance. The transformation improved operational efficiency, expanded digital banking services, and strengthened NABARD’s oversight capabilities. Farmers and small businesses now have access to real-time transactions, streamlined credit approvals, and a banking system that operates on par with nationalized and private banks. NABARD, now armed with centralized data and digital reporting, can regulate and oversee the sector with unprecedented efficiency. Meanwhile, TCS has cemented itself as a leader in digital banking transformation, with NABARD extending the partnership through 2027.
| Impact: TCS digitized 4,800 branches, enabling real-time transactions, Aadhaar-linked payments, and regulatory compliance |
5.Reducing Loan Turnaround Time
Lending a hand to India’s credit seekers with ICICI’s digital lending platform
Customized with ICICI Bank's proprietary policies and over 130 API integrations, iLens enables quicker credit assessments and pre-approved offers for new-to-bank customers. The platform's unified digital interface and open API architecture streamline workflows and eliminate paperwork, while features like e-sign, e-NACH, and e-stamp ensure swift loan disbursal. With a mobile-first architecture, iLens allows users to operate on any device and track loan application status in real-time. As one of ICICI Bank's largest digital initiatives in the last 15 years, iLens has significantly reduced mortgage loan turnaround times, operational costs, and increased mortgage processing volumes.
| Impact: ICICI iLens reduces loan turnaround times and allows users to check application status in real time |
