TCS’ Insurance Innovation Lab provides an environment where innovative domain solutions are ideated, architected, designed and developed using new technologies. These innovative solutions help you balance opportunity and risk, thereby enabling the desired positive change across the organization.
what tCS provides
TCS’ Insurance Innovation Lab offers the following solutions:
Product Management
- Product Configuration Management System: Helps you externalize the product parameters, product rules and calculation outside the policy administration system, thereby enabling faster time-to-market
Sales and Distribution
- Mobility Solutions for Sales Force: Enhances the productivity of sales force and agent force by enabling them to perform their activities, such as accessing lead and product details, and generating quotes from their smartphones
Underwriting
- NextGen Underwriting Solution: Helps increase the automation and consistency in the underwriting process, thereby improving the productivity of underwriters
Customer Servicing
- Mobility Solution: Enables customers to activate services in self-service mode using their smartphones
Claims Management
- Mobile Loss Notification Solution: Helps customers notify the insurers of their loss details and perform a host of activities including uploading videos taken at the scene-of-accident, using their smartphones
- Attorney Assist Solution: Enables attorneys handling litigation claims access to the clients’ data, thereby increasing their productivity
- Catastrophe Claims Management Solution: Helps you to manage catastrophes more effectively, efficiently and proactively
- Mobile Telematics Solution: Enables customers to use their smartphones to detect accidents, thereby using the phone as a life-saving device in case of accidents
Analytics
- Text Mining Tool: Helps you analyze the unstructured data, such as call center notes, underwriters notes, and adjuster notes, and extract information about specific types of events, entities and their relationships
- Survey Analytics Tool: Helps you analyze the responses to customer, employee, product or market surveys and derive meaningful insights (It analyzes both structured and unstructured responses using statistical and data-mining techniques.)
Read Brochure: Insurance Innovation Lab
get the tCS advantage
Get access to multiple, yet flexible, engagement models that will help you strike the right balance between operational efficiency and cost, with associated systems and processes. The models include the following:
- Generating innovative ideas through innovation-day workshops
- Converting ideas into solution accelerators
- Piloting solution accelerators
- Setting up joint innovation labs
current research / topics
Our research and development activities are aligned toward creating innovative business solutions using the latest technology. We help our customers - including some of the largest insurance firms in the world - create and implement customer-centric, efficient, agile and cost-effective innovative solutions.
Some of the current research topics include the following:
- Mobile technology
- Web 2.0 and social networking technology
- Predictive analytics and modeling
- Cloud computing
- Virtual world
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