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Home > Offerings > Services > Business Process Outsourcing (BPO)

Business Process Outsourcing Services

 

A drive for growth is the new business “normal”. After several years of market depression and pessimism, enterprises seek partners who can take care of their business processes so that they can focus on growth. 

 

With its global reach, robust technology and world class people, TCS is that partner.


Client Testimonial: Allianz Life Insurance Company of North America
Watch Cathy Mahone, Senior Vice President of Enterprise Operations for Allianz, highlight the financial and customer service benefits realized by partnering with TCS.
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Client Challenges

  • Costly, inefficient and ineffective processes leading to revenue loss and increased time-to-market
  • Decentralized and non-standardized operations
  • Limited and non-standard technology deployment with growing maintenance and refresh challenges
  • Limited availability of a skilled pool with the requisite domain knowledge together with high attrition
  • Scarcity of capital

what tCS provides

TCS is more than just a process delivery partner; we offer true transformation using the levers available to us learned over many years from multiple, global engagements and numerous industry domains.

We have enshrined this learning in our transformation methodology, FORE™, which assists you in your journey toward best-in-class processes, delivering both efficiency and effectiveness.

Our domain expertise is unrivalled. We are unique in our ability to deliver value beyond SG&A processes. We not only reduce COGS but also identify and develop new revenue streams.

Business and engagement models must offer continuous innovation. Our commercial propositions match your imperatives and our wide range of platforms offer you choice between capital and revenue spend.

Today’s world is built on information. It is, therefore, vital that executives have the right information at their fingertips. Whether your need is gaining consumer insights, managing fraud, undertaking predictive modeling or analyzing risk, TCS’ Analytics & Insights Services have the power to transform how you can manage your enterprise.

However, this must be underpinned with excellence in delivery. “Experience Certainty” is engrained in our business. Our Global Network Delivery Model™ approach employs and retains the best people in the industry globally. Our clients enjoy the same experience wherever in the world we deliver their services.

Business Value

Experience Results
Improving efficiencies and effectiveness:

  • Up to 25% through automation
  • Up to 100% benefit from process optimization
  • Up to 30% labor cost reduction

Experience Partnership
Partnering in Business Success: 

  • Work smarter
  • Improve risk management
  • Get to market faster

Experience Leadership
Driving business processes to the FORE™:

  • Establish the current process maturity baseline
  • Identify target performance using benchmarks    
  • Recommend and implement a roadmap to achieve excellence

Newsletters

Future-proofing the Organization through Analytics

This compendium, featuring Gartner research, addresses the business potential of leveraging analytics, the challenges in creating an analytics framework, and identifying the levers in building an Analytics CoE.

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Newsletters

Certainty in Insurance through Transformational Sourcing

In this compendium, featuring research from Gartner, we bring together provider and consumer perspectives on transformational sourcing in insurance. We identify ways in which insurers can leverage the service provider’s domain expertise to deliver business results while balancing different priorities.

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Press Releases

Diligenta wins $2.2 billion (£1.37 billion) contract with Friends Life

MUMBAI | LONDON, November 9, 2011

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Newsletters

TCS Transpire: Winter 2011

Catch the Winter 2011 edition of TCS Transpire, the quarterly newsletter that brings you news, views, best practices and insights from TCS’ BPO Services.

More Newsletters