Customer demand for the best service at the most competitive price is the trigger for telecom players to invest in infrastructure and operations. However, they work with multiple IT partners, none of whom offer end-to-end SLAs, leading to poor monitoring and reporting.
This further affects their ability to launch new products and services quickly, resulting in unpredictable RoI. Therefore, service providers must control end-to-end systems to achieve greater customer satisfaction and revenue.
It combines infrastructure, application, and business processes with a NextGen mindset—all deployed in a modular structure. We offer hosted/in premise components, managed/as-a-service options, and commercial-off-the shelf (COTS) products aligned to eTOM and ITIL industry standards, backed by committed business SLAs.
We transformed landline and broadband services for a UK provider with our pay-as-you-use model, increasing their Net Promoter Score and reducing their time-to-market.
Our HOBS Revenue Management Solution helped a Middle East greenfield telecom service provider rapidly launch their mobile services.
We replaced legacy systems for a South African fixed-wireless telecom service provider to help launch their pre- and post-paid retail services.