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  • Perpetually Adaptive Enterprise Press tab for submenu items

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      Find the latest news about TCS in our Newsroom

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      Recent Press releases

      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
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      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
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    • Analyst recognition

      Recent recognitions

      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
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      Global knowledge. Local support

      At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.

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    What we do
    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
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      • TCS ADD™
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
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      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
      • TCS AI WisdomNext™
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  • Industries expand here
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    • TCS iON™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
      • Leadership
      • Corporate Sustainability
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      • The TCS Way
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    Overview
  • About Us expand here
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    • Overview Press tab for submenu items

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
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      Recent News

      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
    • Analyst recognition

      Recent recognitions

      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
    • Events

      Upcoming events

      29 Sep 2025 TCS BaNCS at SIBOS 2025, Frankfurt
      22 Sep 2025 TCS Life Sciences Forum 2025 London
      10 Aug 2025 TCS BaNCS at COBA 2025, Brisbane, Australia
      View all
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    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more Q1FY26 Debrief
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      • Annual Report Section
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    • TCS HOBS™
    • Solution

    TCS HOBS™ Business Assurance

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    Industry

    Communications, Media and Information Services This will open an overlay

    Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries

    TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
    Learn More
     about Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
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    Can LLMs Help Improve Network Operations?
    Explore CSP network operations use cases and learn how LLMs help with network planning and building, fault resolution, and preventing critical network events.
    White Paper
    03 Jul 2024
    Heavy Reading Survey: The Path to Autonomous Operations
    Explore Heavy Reading survey insights on AI in telecom and discover how CSPs are progressing toward autonomous operations and building the autonomous network.
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    22 Aug 2024
    Manufacturing This will open an overlay

    Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise

    As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
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    TCS Manufacturing AI for Industrials can elevate intelligent manufacturing by overcoming barriers of tacit knowledge and complex documentation. Learn how.
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    Stellantis enhances omnichannel CX
    With an omnichannel structure, read how TCS helped Stellantis Group achieve a 360° view of demands, thus improving customer communication & personalization.
    Customer Testimonial
    04 Aug 2022
    Generative AI and its Role in Transforming Industrial Manufacturing
    With today’s economy demanding a shift, leaders like TCS are enabling transformation through generative AI-powered solutions. Watch the video to know more.
    Customer Testimonial
    16 Jul 2025
    Energy, Resources & Utilities This will open an overlay

    Rebalance the energy equation

    We work with energy, resources, and utility businesses to create a smart and sustainable future.
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     about Rebalance the energy equation
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    Half-hourly Settlement Program Transforms UK Energy Market
    The move to HHS enables UK energy suppliers to better understand customer behaviour, improve profitability tracking, and achieve net zero targets. Explore how.
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    Transforming GIS Landscape for Improved Business Operations | Utilities
    This paper discusses the challenges large utilities face in respect to GIS landscape and how GIS transformation can benefit the enterprise.
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    15 Feb 2017
    Tata Steel Nederland’s Path Beyond Zero – Race to Tomorrow
    Director IT Simone Voojis talks about Tata Steel Nederland’s partnership with TCS and their automation journey to achieve sustainability goals. Watch the video.
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    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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    Digitalization —The Next Big Shift in the Future of Freight Rail
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    12 Dec 2023

    Solution

    TCS HOBS™ This will open an overlay

    TCS HOBS™: Engineering experiences with personalization and innovation

    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.
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     about TCS HOBS™: Engineering experiences with personalization and innovation
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    Read how Eastern communications in the Philippines upgraded to next-generation TCS HOBS for seamless data migration and expanded its ICT Services nationwide.
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    01 Aug 2022
    Can LLMs Help Improve Network Operations?
    Explore CSP network operations use cases and learn how LLMs help with network planning and building, fault resolution, and preventing critical network events.
    White Paper
    03 Jul 2024
    With TCS HOBS Integrated Revenue Assurance, Tata Sky reduces revenue leakage
    Discover how TCS HOBS Integrated Revenue Assurance helped Tata Sky reduce revenue leakage and inventory fraud
    Case Studies
    16 Nov 2018

    Highlights

    • Global fraud threats, increased intricacies in service provisioning, billing issues, and subscription-based payment processing have added to business complexities.
    • Enterprises must promptly identify potential risks and take measures to mitigate their business impact.
    • TCS HOBS Business Assurance is a powerful and intelligent offering that enables enterprises to analyze data from across their revenue and operations chain and derive meaningful insights to improve customer experience, operational efficiencies, and revenue performance.
    • The solution's key benefits are improved customer advocacy/net promoter score (NPS), proactive revenue leakage detection, improved operating margins, and enhanced financial and regulatory compliance.

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    Context Overview Solution Benefits TCS advantage

    Context

    The emergence of digital services and multi-partner ecosystems have contributed to growing complexity in service provisioning, billing, and payment processing. Enterprises in the subscription economy encounter significant challenges that include:

    • Inaccuracy in billing processes resulting in charging excess or undercharging customers, leading to customer dissatisfaction or revenue loss
    • Surge in deceitful activities driven by fraudsters' quick adoption of advanced technologies  
    • Complexity of managing subscriptions, inefficiency in digital asset management, and cash flow management
    • Impact of high customer churn rates on the overall revenue potential

    A diligent focus on having various processes and controls across the entire value chain is paramount in protecting revenues, controlling costs, and preserving healthy margins. Enterprises can implement remedial measures to tackle these challenges by identifying and analyzing potential risks

     

    Overview

    The dynamic nature of subscription-based businesses demands continuous adaptation and innovation. Business assurance is crucial in this regard, offering a strategic framework that mitigates risks, drives revenue, and elevates customer experience.

    TCS HOBS Business Assurance is a holistic solution addressing various challenges, including revenue leakages, fraudulent activities, low margins, and increased service costs across subscriptions, devices, and data. The solution takes up the consultant role by thoroughly assessing existing processes and fixing potential problems to minimize fraud and maximize profits.

    Solution

    TCS HOBS Business Assurance is a cloud-native, big data-powered, and intelligence-enabled solution. It empowers enterprises to streamline processes by minimizing manual intervention, achieving operational controls with real-time monitoring, tracking defined business key performance indicators (KPIs), and offering a flexible commercial model. Harnessing the power of advanced AI/ML capabilities provides predictive revenue assurance and fraud management, enabling you to detect revenue leakages and safeguard profits proactively. The solution consists of the following components: 

    • Data lake: Procurement, conversion, and aggregation of diverse data sets across operations and business support systems (OSS/BSS).
    • Systematic issue resolution: Collaborative case manager facilitating the creation of user-defined, rule-oriented workflows capable of monitoring, rectifying, and resolving issues.
    • Data cleansing and monitoring: High-performance business process engine built on a rule-driven data processing framework that augments, transforms, and reconciles data across multiple systems.
    • Data visualization: In-depth data visualization with intuitive business and operational dashboards and insightful reports.

    By leveraging TCS HOBS Business Assurance, enterprises can achieve the following: 

    • Revenue certainty: Identify and rectify revenue leakage points to protect profit margins and maximize revenue utilization.
    • Fraud prevention: Mitigate potential fraud risks by configuring advanced algorithms based on predefined rules and an ML-based data profiling that triggers alerts upon any breach or suspicious activities.
    • Enhanced customer experience: Monitor and measure process KPIs involved in the end-to-end customer journeys to identify the pain points and instances of opportunities and provide superior customer experience.
    • Improved asset utilization: Adopt a comprehensive approach to effectively manage, protect, and optimize assets. It ensures accurate tracking and visibility of assets to enable better asset allocation and utilization. 
    • Improved efficiency: Reduce downtime and enhance operational efficiency with improved first-time-right (FTR) provisioning to ensure accurate cost-tracking, better visibility, and informed decision-making. 
    • Regulatory compliance: Track parameters related to regulatory, covering service level agreements (SLAs) across service provisioning, billing, and customer complaints to ensure compliance and avoid possible penalties.

    Benefits

    We have partnered with over 25 clients across the globe and have a proven track record of success. Here’s a brief overview of the value we have delivered: 

    •  Over $1 Bn leakage savings
    •  Over 90% dispute reduction 
    •  5% operational cost savings
    •  Higher than 1% margin gain

    TCS advantage

    We help enterprises succeed in their endeavors with the following: 

    Domain expertise: TCS has deep domain knowledge and decades of experience in the industry. Our subject matter experts continually enhance the maturity of TCS HOBS Business Assurance. 

    Future-proof digital platform: TCS HOBS’ cloud-native platform has a composable architecture that enables businesses to drive scalability and adapt to changing business scenarios. 

    Delivery accountability: TCS has built an established practice for delivery accountability and assumes full ownership while implementing the platform to ensure it delivers the expected results.

    Proven track record: TCS’ solution has saved millions of dollars in revenue impact and an average recovery-to-discovery ratio of over 30%.

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