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TCS Worldwide
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  • Overview Press tab for submenu items

    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

    Discover all solutions
  • Industries
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Overview
  • Industries expand here
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  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
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    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
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    Overview
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      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
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      Tata Consultancy Services Limited
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  • Management Commentary expand here
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    • Annual Report Section
  • Financials expand here
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    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
      • Life Sciences
      • Manufacturing
      • Public Services
      • Retail
      • Travel and Logistics
    • Services
      • Artificial Intelligence
      • Cloud
      • Cognitive Business Operations
      • Consulting
      • Cybersecurity
      • Data and Analytics
      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
    Overview
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
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    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence
    • Cloud
    • Cognitive Business Operations
    • Consulting
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    • Data and Analytics
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
      • Leadership
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Alliances
    • Research & Innovation
      • TCS Research
      • TCS Pace™
    • Our Brand
    Overview
  • About Us expand here
    • Leadership
    • Corporate Sustainability
    • Diversity, Equity, and Inclusion
    • Corporate Social Responsibility
    • The TCS Way
    • Alliances
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Our Brand
  • Insights
    • Overview Press tab for submenu items

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
    • Customer Stories
    • Perspectives
    • Global studies
    • Topics
      • Metaverse
      • Sustainability
      • Cybersecurity
      • Blockchain
      • Cloud
      • Future of Work
      • Health & Wellness
      • IoT
      • Data Analytics and Storage
    Overview
  • Customer Stories
  • Perspectives
  • Global studies
  • Topics expand here
    • Metaverse
    • Sustainability
    • Cybersecurity
    • Blockchain
    • Cloud
    • Future of Work
    • Health & Wellness
    • IoT
    • Data Analytics and Storage
  • Careers
    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
      • Mexico
      • Peru
      • Uruguay
      • USA
    • Asia Pacific
      • Australia
      • Mainland China
      • Hong Kong SAR
      • Indonesia
      • Japan
      • Malaysia
      • New Zealand
      • Philippines
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      • Singapore
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    • Europe and UK
      • Belgium
      • Denmark
      • Estonia
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      • Ireland
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      • Switzerland
      • United Kingdom
    • Middle East and Africa
      • Bahrain
      • Israel
      • Kuwait
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    Overview
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
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    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
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  • Newsroom
    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      13 Feb 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide Life Science R&D ITO Services 2024
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
    • Media kit
    Overview
  • Press releases
  • News alerts
  • Analyst recognition
  • Events
  • Media kit
  • Investors
    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
      • Quarterly Earnings Reports
      • Download TCS Data Sheet
      • Erstwhile CMC Financials
    • News and Events
      • Press Releases
      • Corporate Actions
      • Events
      • Calendar
    • ESG
      • Environment
      • Social
      • Governance
      • Policies and Reports
      • Stakeholder Engagement and Identification of Material Issues
    • Resources
      • Investor FAQs
      • eTDS Portal
      • Stock Information
      • Analyst Coverage
      • Subsidiaries
      • Subscribe to Investor Updates
      • Unclaimed Dividend Information
    Overview
  • Management Commentary expand here
    • Latest Quarter Commentary
    • Annual Report Section
  • Financials expand here
    • Quarterly Earnings Reports
    • Download TCS Data Sheet
    • Erstwhile CMC Financials
  • News and Events expand here
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  • Contact us
    TCS Worldwide
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    • TCS HOBS™
    • Solution

    TCS HOBS™ Business Assurance

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    Industry

    Communications, Media and Information Services This will open an overlay

    Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries

    TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
    Learn More
     about Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
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    Vodafone UK Collaborates with TCS to Enhance Business Agility, CX
    Vodafone UK and TCS’ partnership redefined technology in business, improving IT efficiency, strengthening cybersecurity, and enhancing CX. Discover how.
    Customer Testimonial
    26 Sep 2024
    TCS aids BT Sport’s Commercial rebranding, WBD integration
    With BT Sport merging with WBD to become TNT Sports, know how TCS helped the company’s migration of its business and IT processes across the newly formed entity.
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    26 Sep 2024
    TDC Erhverv enhances IP multimedia services
    Watch the video to see how TCS helped TDC Erhverv modernize its IP multimedia services (IMS) platform to stay connected, competitive, and ready for what’s next.
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    13 May 2025
    Manufacturing This will open an overlay

    Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise

    As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
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    Learn how intelligent AI core guiding AMS operations enable data-driven, smarter decision-making and help perpetually adaptive enterprises survive and thrive.
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    12 May 2025
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    With abilities like digital twin simulations and virtual environments, the metaverse is poised to bring a paradigm shift in the auto manufacturing value chain.
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    13 May 2025
    Siemens Realize LIVE: Discussing Technology and Digital Transformation
    At the event, TCS will lead conversations on digital technologies, AI, and automation and how our solutions help drive future-ready manufacturing. Join us there.
    Events
    02 Jun 2025
    Energy, Resources & Utilities This will open an overlay

    Rebalance the energy equation

    We work with energy, resources, and utility businesses to create a smart and sustainable future.
    Learn More
     about Rebalance the energy equation
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    Know about TCS’ role in this utilities industry event, where we showcased our energy sustainability solutions and hosted sessions on workforce safety and more.
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    Industry 4.0 technologies can be utilized to improve resource efficiency, design zero waste manufacturing, and move towards a sustainable and circular economy.
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    17 Oct 2023
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    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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    18 Apr 2025

    Solution

    TCS HOBS™ This will open an overlay

    TCS HOBS™: Engineering experiences with personalization and innovation

    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.
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     about TCS HOBS™: Engineering experiences with personalization and innovation
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    TCS HOBS™ Unified Catalog: Reimagining Product Lifecycle Management
    With data-driven insights, our unified catalog enables enterprises to streamline operations, rationalize products, and make decisions that help maximize revenue.
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    29 Jan 2025
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    Highlights

    • Global fraud threats, increased intricacies in service provisioning, billing issues, and subscription-based payment processing have added to business complexities.
    • Enterprises must promptly identify potential risks and take measures to mitigate their business impact.
    • TCS HOBS Business Assurance is a powerful and intelligent offering that enables enterprises to analyze data from across their revenue and operations chain and derive meaningful insights to improve customer experience, operational efficiencies, and revenue performance.
    • The solution's key benefits are improved customer advocacy/net promoter score (NPS), proactive revenue leakage detection, improved operating margins, and enhanced financial and regulatory compliance.

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    Context Overview Solution Benefits TCS advantage

    Context

    The emergence of digital services and multi-partner ecosystems have contributed to growing complexity in service provisioning, billing, and payment processing. Enterprises in the subscription economy encounter significant challenges that include:

    • Inaccuracy in billing processes resulting in charging excess or undercharging customers, leading to customer dissatisfaction or revenue loss
    • Surge in deceitful activities driven by fraudsters' quick adoption of advanced technologies  
    • Complexity of managing subscriptions, inefficiency in digital asset management, and cash flow management
    • Impact of high customer churn rates on the overall revenue potential

    A diligent focus on having various processes and controls across the entire value chain is paramount in protecting revenues, controlling costs, and preserving healthy margins. Enterprises can implement remedial measures to tackle these challenges by identifying and analyzing potential risks

     

    Overview

    The dynamic nature of subscription-based businesses demands continuous adaptation and innovation. Business assurance is crucial in this regard, offering a strategic framework that mitigates risks, drives revenue, and elevates customer experience.

    TCS HOBS Business Assurance is a holistic solution addressing various challenges, including revenue leakages, fraudulent activities, low margins, and increased service costs across subscriptions, devices, and data. The solution takes up the consultant role by thoroughly assessing existing processes and fixing potential problems to minimize fraud and maximize profits.

    Solution

    TCS HOBS Business Assurance is a cloud-native, big data-powered, and intelligence-enabled solution. It empowers enterprises to streamline processes by minimizing manual intervention, achieving operational controls with real-time monitoring, tracking defined business key performance indicators (KPIs), and offering a flexible commercial model. Harnessing the power of advanced AI/ML capabilities provides predictive revenue assurance and fraud management, enabling you to detect revenue leakages and safeguard profits proactively. The solution consists of the following components: 

    • Data lake: Procurement, conversion, and aggregation of diverse data sets across operations and business support systems (OSS/BSS).
    • Systematic issue resolution: Collaborative case manager facilitating the creation of user-defined, rule-oriented workflows capable of monitoring, rectifying, and resolving issues.
    • Data cleansing and monitoring: High-performance business process engine built on a rule-driven data processing framework that augments, transforms, and reconciles data across multiple systems.
    • Data visualization: In-depth data visualization with intuitive business and operational dashboards and insightful reports.

    By leveraging TCS HOBS Business Assurance, enterprises can achieve the following: 

    • Revenue certainty: Identify and rectify revenue leakage points to protect profit margins and maximize revenue utilization.
    • Fraud prevention: Mitigate potential fraud risks by configuring advanced algorithms based on predefined rules and an ML-based data profiling that triggers alerts upon any breach or suspicious activities.
    • Enhanced customer experience: Monitor and measure process KPIs involved in the end-to-end customer journeys to identify the pain points and instances of opportunities and provide superior customer experience.
    • Improved asset utilization: Adopt a comprehensive approach to effectively manage, protect, and optimize assets. It ensures accurate tracking and visibility of assets to enable better asset allocation and utilization. 
    • Improved efficiency: Reduce downtime and enhance operational efficiency with improved first-time-right (FTR) provisioning to ensure accurate cost-tracking, better visibility, and informed decision-making. 
    • Regulatory compliance: Track parameters related to regulatory, covering service level agreements (SLAs) across service provisioning, billing, and customer complaints to ensure compliance and avoid possible penalties.

    Benefits

    We have partnered with over 25 clients across the globe and have a proven track record of success. Here’s a brief overview of the value we have delivered: 

    •  Over $1 Bn leakage savings
    •  Over 90% dispute reduction 
    •  5% operational cost savings
    •  Higher than 1% margin gain

    TCS advantage

    We help enterprises succeed in their endeavors with the following: 

    Domain expertise: TCS has deep domain knowledge and decades of experience in the industry. Our subject matter experts continually enhance the maturity of TCS HOBS Business Assurance. 

    Future-proof digital platform: TCS HOBS’ cloud-native platform has a composable architecture that enables businesses to drive scalability and adapt to changing business scenarios. 

    Delivery accountability: TCS has built an established practice for delivery accountability and assumes full ownership while implementing the platform to ensure it delivers the expected results.

    Proven track record: TCS’ solution has saved millions of dollars in revenue impact and an average recovery-to-discovery ratio of over 30%.

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