TCS helps premier telco in the Philippines expand its ICT services

Products and platforms

Highlights

Eastern Communications needed a next-gen IT platform to manage its upgrade and expansion operations nationwide.
TCS, being a trusted IT partner of Eastern Communications, evaluated its business needs and recommended the next-gen HOBS 8 for meeting the firm’s operational requirements.
HOBS enhanced interoperability, scalability, productivity, and ease of operations for the client, resulting an enriched user experience.

Improve scale and efficiency

Eastern Communications, a leading telecommunications company in Philippines, has been upgrading and expanding its connectivity and ICT services nationwide. This necessitated the need for a next-generation IT platform with enhanced capacity and capability, rich user experience, and simplified operations. In addition, the Asian telco wanted a solution that would support rapid innovation and help build differentiated products and packages. At the same time, the company wanted to ensure cost-effective operations and gain the much-needed agility to compete in a dynamic market.

Switching to the next-gen TCS HOBS

TCS, a long-time IT partner of Eastern Communications, evaluated its business scale needs and over 100 functional requirements, studied the current operations cost heads, and examined the end-of-life solutions. After this thorough analysis, TCS recommended that the telco upgrade from TCS HOBS 5.3 to next-gen HOBS 8.2.

TCS’ services included:

Seamless migration of data (customer and network) and applications with near-zero disruption to business throughout the transition period
Technology upgrade to Tomcat, Wildfly, and Camunda to ensure scale and lower costs

Deployment of microservice-oriented architecture to enhance interoperability, scalability, productivity, and ease of operations
Improved user journey and interface to enrich user experience and reduce turnaround time

Reduced opex, improved productivity, and enhanced CX

With TCS HOBS 8.2, Eastern Communications now services over 50,000 subscriptions and more than 10,000 products and packages across 28 offerings. TCS’ end-to-end integrated solution has helped the telco offer personalized experience to end users while reducing operations costs by a significant measure.

Key figures

80,000

Estimated savings in license costs (in dollars)

10%

Improvement in turnaround time

10%

Savings in configuration effort

“Upgrading to Next-Gen HOBS 8.2 helped improve operational efficiencies”

Ronald Rex Evangelista
IT Head, Eastern Communications

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TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Eastern Communications expands market footprint

Products and platforms

Highlights

In this article

Improve scale and efficiency

Switching to the next-gen TCS HOBS

Reduced opex, improved productivity, and enhanced CX

Key figures

Create engineered experiences

Find out more

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Global knowledge. Local support

Products and platforms

Highlights

In this article

Improve scale and efficiency

Switching to the next-gen TCS HOBS

Reduced opex, improved productivity, and enhanced CX

Key figures

Related reading

Create engineered experiences

Find out more

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