Challenge
The telco was looking for a next-gen IT platform to improve scale and efficiency.
Eastern Communications, a leading telecommunications company in Philippines, has been upgrading and expanding its connectivity and ICT services nationwide. This drove the need for a next-generation IT platform with enhanced capacity and capability, rich user experience, and simplified operations. In addition, the Asian telco wanted a solution that would support rapid innovation and help build differentiated products and packages. At the same time, the company wanted to ensure cost-effective operations and gain the much-needed agility to compete in a dynamic market.
Solution
Eastern Communications switches to the next-gen TCS HOBS.
TCS, a longtime IT partner of Eastern Communications, evaluated its business scale needs and over 100 functional requirements, studied the current operations cost heads, and examined the end of life solutions. After this thorough analysis, TCS recommended that the telco upgrade from TCS HOBS 5.3 to next-gen HOBS 8.2.
TCS’ services included:
- Seamless migration of data (customer and network) and applications with near-zero disruption to business throughout the transition period
- Technology upgrade to Tomcat, Wildfly, and Camunda to ensure scale and lower costs
- Deployment of microservice-oriented architecture to enhance interoperability, scalability, productivity, and ease of operations
- Improved user journey and interface to enrich user experience and reduce turnaround time
