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SUCCESS STORY

Vodafone Hungary Transforms Order Management

TCS HOBS™ platform helps the telco deliver superior CX and meet acquisition KPIs

 
Client
Vodafone Hungary
Industries
Communication, Media & Technology
Service
Enterprise Applications

Challenge

Vodafone Hungary sought to simplify order orchestration after acquiring UPC Hungary

After acquiring UPC Hungary, Vodafone required a middleware solution to transform, rationalize and consolidate the complex IT and OSS landscape. A comprehensive order provisioning and orchestration solution was critical for Vodafone Hungary to manage its nearly one million subscribers. The new system was needed to cater to fixed voice services as well as cable and GPON network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management.

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Solution

Vodafone Hungary solves integration challenges with TCS HOBS order management platform

Considering the complex IT and OSS landscape after acquiring UPC Hungary, Vodafone chose the TCS HOBS order management platform to transform its business and optimize the time to market. The solution is based on plug-and-play SOA architecture with out-of-the-box (OOTB) interface specifications for third party integrations. TCS HOBS also enabled the configuration of business rules and workflows, automated processes and incorporated manual interventions. In addition, the availability of tasks, SLAs and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.

“TCS helped Vodafone quickly decommission key components from the inherited architecture."

Laszlo Loboda, IT Transformation Delivery Senior Manager

Benefits

Vodafone reduces the time to market and elevates customer experience

TCS leveraged its agile delivery methodology and deep contextual knowledge of Vodafone Hungary to implement its HOBS platform in less than eight months. The solution accelerated end-to-end order fulfillment, thereby improving the customer experience for the telco’s 750,000 subscribers 

2

minutes for order processing

4500

average orders per day

99.9%

order processing accuracy

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