Industry
Banking
Banking Services Transformation: Unlocking Exponential Value
Solution
Consulting
TCS Consulting Services to Achieve Success in the Digital Era
Highlights
- Rising customer expectations, ever-expanding regulatory requirements, and increased digitalization are putting tremendous pressure on mortgage lenders to reimagine their business landscape with technology modernization.
- However, legacy systems are hindering their ability to deliver fast, seamless, and user-friendly mortgage experience to customers.
- TCS Digital Mortgage Suite enables lenders to digitalise, automate, and standardise the mortgage process, helping them to keep pace with digital changes and transform the homebuying experience.
Overview
The mortgage industry is undergoing rapid transformation.
This unprecedented change is driven by rising customer expectations, ever-expanding regulatory requirements, and increased digitalisation. The dynamic nature of the financial landscape is putting increasing pressure on the mortgage lenders to modernise their technology to remain competitive and relevant. However, many still rely on legacy systems that are inflexible, difficult to integrate with new solutions, and expensive to maintain. These outdated platforms hinder their ability to deliver fast, seamless, and user-friendly mortgage experiences, something today’s customers increasingly expect. Some of the key issues include:
- Legacy Systems - Outdated, siloed systems that limit agility and prevent seamless digital experiences. These systems are often difficult to integrate with modern platforms or third-party services.
- Slow, Manual Processes - End-to-end mortgage journeys are still reliant on manual workflows, leading to inefficiencies, delays, and poor customer experiences.
- Compliance Complexity - Ensuring compliance across all digital channels has become a growing concern with evolving regulations—especially for organisations with fragmented tech stacks.
- Integration Barriers - Connecting with fintech providers, open banking tools, and external data sources remains a challenge due to rigid IT infrastructures and lack of API-readiness.
Solution
TCS brings its proven expertise in mortgage technology solutions and services to support leading global banks and financial institutions.
TCS Digital Mortgage Suite is designed to digitalise, automate, and standardise key journeys across the mortgage value chain. It enables lenders to adapt quickly to the increasing pace of digital change as they look to redefine the homebuying experience.
A suite of modern, innovative collection of modular solutions, it is built on a robust microservices architecture that cuts across the entire mortgage function. From lead generation, application management and omni-channel point of sale to cognitive document digitization, digital underwriting, completions, and customer services, our suite of solutions address the industry’s most complex challenges. This integrated approach not only elevates the borrower experience but also drives operational efficiencies through process simplification and automation, while laying a strong foundation for continuous innovation.
Key Solution:
- TCS Digital Home Lending Solution: The Software-as-a-Service (Saas)- enterprise mortgage origination solution supports residential and commercial mortgage and empowers lenders to seamlessly navigate the mortgage value chain, from managing agreements in principle, full mortgage applications, underwriting, conveyancing, valuations, and through to completions and funds disbursement. It supports a diverse range of mortgage products across purchase and remortgage and provides a digital and omnichannel experience for Brokers, Direct and Online channels.
TCS Digital Home Lending Solution is a cloud native and modular platform built on micro-services with open API architecture, which allows seamless integration with lender systems and third-party applications. Its experience management and component-based UI frameworks allow high configurability and customization, while the built-in rules management and workflow orchestration framework streamline and automate complex business processes, The solution is pre-integrated with leading ecosystem partners for real-time validation and data services and uses its built-in workflows and rules engine to improve efficiencies and introduce automation across various stages of the mortgages journey.
- How it helps mortgage lenders:
- Fully digital application journey with integrations to mortgage sourcing platforms
- Intuitive platform supporting end to end case management
- Automated validation of lending policies, ID&V, Fraud and Affordability checks
- Enables high level of automation and straight-through processing, while offering the flexibility to adapt to lender-specific requirements
- Configurable dashboard for brokers, customers and lender staff to manage case pipeline with real time updates
- Resilient platform ensuring data security and regulatory compliance
- Key partner ecosystem integrations for optimised efficiency and automation
Figure 1: TCS Digital Home Lending Solution
Figure 1: TCS Digital Home Lending Solution
- TCS Automated Document Classification and Extraction Solution: A cognitive document digitization tool for classification and data extraction from mortgage documents. It offers several key benefits that can greatly improve business processes, enhance efficiency, and drive better decision-making. The solution uses AI and machine learning to automatically extract relevant information from documents, reducing manual efforts for extraction and processing. It is pre-trained to support 300+ mortgage documents and can handle multiple document formats, including structured and unstructured documents
- How it helps mortgage lenders:
- Digital data inputs for improving downstream processing times
- Pre-configured OCR engine and built-in learning module
- Machine learning enabled solution for incremental accuracy improvement
- API interface for document import and export
- Data encryption and access control ensuring sensitive information is protected.
- Scalable to handle growing amounts of data and documents without compromising performance
- Customizable business taxonomy with analytics and dashboard reporting
Benefits
With our comprehensive suite of digital mortgage solutions, lenders can unlock a range of strategic benefits.
- Faster loan processing: Automates application capture, verifications, and underwriting, reducing turnaround times significantly.
- Improved customer experience: Borrowers enjoy a seamless, digital experience with 24/7 access with loan tracking, document uploads, and real-time updates.
- Enhanced accuracy: Minimizes manual data entry and human error through automation and digital data exchange.
- Cost efficiency: Reduces operational costs by streamlining workflows and optimising resource utilisation
- Compliance and security: Ensures adherence to local regulatory requirements and data privacy guidelines with risk and compliance checks and secure data handling.
- Scalability: Easily supports higher loan volumes without requiring proportional increases in staffing.
- Collaboration and transparency: Improves communication among customers, brokers, lender staff and third-party servicers through a centralized platform.
TCS Advantage
We are helping lenders tackle some of the most complex problems around cost optimization, growth, and scaling.
TCS has been a pioneer in leading mortgage transformation programs for our clients globally, by leveraging its deep industry expertise, innovative digital solutions and customer centric approach. Through its comprehensive portfolio of solutions and services, TCS helps organizations modernize legacy systems, streamline operations, and enhance customer experiences. With a strong focus on agile methodologies and contextual knowledge, TCS partners with lenders globally to co-create tailored transformation roadmaps that align with their strategic goals. Its global delivery model and emphasis on sustainability and resilience further empower businesses to stay competitive in an ever-evolving digital landscape.
Domain and technology expertise: With a significant experience with clients globally across the mortgage value chain, TCS enables Lenders to develop faster, scalable and more intelligent transformation journeys. By combining global delivery capabilities with local market understanding, TCS empowers mortgage lenders to adapt to changing market dynamics, achieve operational excellence, and stay competitive in an increasingly digital world.
Delivery excellence: Our flexible, scalable, and convenient engagement models allow us to blend a location agnostic, cross-geography footprint and regularize performance standards with geo-specific languages and regulatory compliances.