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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
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      06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
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    • Banking
    • Video

    TCS revamps mortgage platform for Coventry Building Society 

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    Industry

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    10 Sep 2025

    TCS revamps mortgage platform for Coventry Building Society

    TCS built a sustainable technology platform and helped CBS embrace mortgage transformation for better broker engagement and customer experience.

    TCS helps CBS modernize its mortgage platform

    Transcript downloading Download transcript

    Coventry Building Society (CBS) needed a fit-for-purpose, sustainable technology platform to support future growth and a growing mortgage book.

    The firm is driven by its purpose of improving the lives of members, colleagues, and communities. Their legacy mortgage platform was proving to be an impediment to this vision. The second largest building society in the UK partnered with TCS to transform its sales and origination process and make it future-ready.

    From leading a consultative engagement to defining the transformation roadmap, designing, developing, testing, and launching to market, TCS supported the building society through the process. The reimagined mortgage platform, with the web chat feature, has resulted in:

    • A 90% improvement in broker engagement
    • 400 chats a day with a peak of 900
    • Enhanced feature-rich consumer portal 

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