Industry
- Communications, Media and Information Services
Going Beyond: CMI to Focus on Personalized Experiences for Growth
Highlights
- The finance and accounting operation for Nine Entertainment’s publishing and real estate businesses supported by TCS needed to seamlessly switch to virtual mode during COVID-19 to ensure business continuity.
- TCS implemented the Secure Borderless Workspace™ (SBWS™) for Nine’s publishing and real estate businesses, within 72 hours.
- SBWS, activated in record time, enabled BAU services to be successfully performed from day one of the lockdown without any disruptions.
in this article
The challenge: covid impact
Nine Entertainment is a publicly listed media company in Australia with holdings in radio and television broadcasting, newspaper publications, and digital media.
The finance and accounting operation for Nine Entertainment’s publishing and real estate businesses supported by TCS needed to seamlessly switch to virtual mode during COVID-19 to ensure business continuity and the delivery of critical finance KPIs without disrupting BAU.
The solution: TCS implemented SBWS
TCS implemented Secure Borderless Workspace (SBWS) for Nine’s publishing and real estate businesses, in just 72 hours, to ensure the smooth delivery of critical and non-critical activities of F&A operations.
With support from Nine's executives, the TCS team completed a phased approach to shift employees to virtual mode at home. While keeping the finance and accounting operation running throughout the mass remote working period, it was also essential to ensure client confidentiality and data safety were not compromised under any circumstances.
By proactively facilitating the switch to the virtual mode through SBWS, TCS teams were able to maintain 100% finance and accounting operations across order-to-cash, procure-to-pay, record-to-report, and T&E services from day one of the lockdown without any disruptions to Nine’s publishing and real estate businesses.
One of the major highlights of this tenure was the way the team flawlessly handled the month-end activities on time under SBWS
The benefits: BAU during lockdown
It was BAU for Nine Entertainment during the lockdown
The day-to-day finance and accounting functions continued as BAU during lockdown without any impact on the customer’s business. SBWS, activated in record time, enabled BAU services to be successfully performed from day one of the lockdown without any disruptions.
The execution of SBWS of Tata Consultancy Services (TCS) was seamless and service levels have remained consistent. The transition is a testament to the dedication of the TCS team, and we thank TCS for their continuous delivery of services
What Made it happen
TCS HOBS™ is a cloud-native, catalog-centric platform with composable architecture engineering experiences with insights-led personalization.
TCS TwinX combined with Enterprise Digital Twin technology powered by AI/ML provides solutions to help customers overcome & outperform challenges. Read more.
TCS Contexify, a Dynamic Orchestrator, uses contexts linked to purposes to drive personalized interventions (Next Best Action) & simplify customer engagement.
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