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Products and Platforms
TCS OmniStore™
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TCS OmniStore™: A Unified Commerce Platform for Frictionless CX
TCS’ omnichannel retail commerce platform revolutionizes the way customers shop and helps retailers ensure frictionless and customer-centric experiences.
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Solution
30 Dec 2022
With TCS OmniStore™ , Kingfisher Plc transformed the unified commerce journey and modernized CX with features such as self-checkout and save-the-cart.
Customer Testimonial
21 Sep 2023
TCS' AI-powered composable commerce platform was recognized as an industry leader for leveraging emerging technologies to improve customer experience in retail.
Article
04 Apr 2023
TCS OmniStore, an AI-powered, unified composable commerce platform, has won top honors at the 2023 Globee® Awards.
TCS OmniStore was recognized at the 18th edition of the annual awards for its inherent unified and composable architecture that helps retailers build their own commerce platform and modernize shopping experiences.
The Globee® Awards celebrate excellence in industries and sectors that are shaping the future of business. The 2023 Globee® Awards for Information Technology were judged by over 600 active participants from diverse corners of the globe, representing a broad spectrum of industry experts. The recognition highlights the remarkable contributions made by TCS OmniStore and its commitment to driving innovation in the unified commerce space.
TCS OmniStore helps retailers provide a unified, frictionless, and personalized customer experience across all touchpoints. It enables retailers to power modern commerce experiences with capabilities such as click and collect, scan and go, save the cart, self-checkout, and clienteling. Further, it allows retailers to create, manage, and execute personalized offers and promotions at scale across omnichannel touchpoints. In addition, the platform supports advanced payment options and enables fraud detection and prevention, workforce optimization, self-healing of IT issues for uninterrupted store experiences, and adherence to compliance.
With TCS OmniStore, commerce modernization doesn’t have to be a multi-year transformation journey involving major overhauls. Built on microservices-based, API-first, cloud-native, and headless (MACH) principles, the composable commerce platform allows retailers to take an incremental approach to transformation with the flexibility to reuse existing investments, execute strategic build vs buy decisions, and build a tech stack with best-of-breed partners.
TCS OmniStore serves diverse lines of business—general merchandise, discount, specialty, fashion, restaurant, post office, telecom, travel, and hospitality industries. Retailers using TCS OmniStore have experienced:
5-10% increase in sales with seamless shopping and real-time personalization
50% reduction in average checkout time with faster scans
25% increase in conversion
20% increase in average order value (AOV) with personalized product recommendations and offers.
"We are glad to win the Gold in Hot Technologies-Composable Applications at the 2023 Globee® Awards for TCS OmniStore™", said Krishnan Ramanujam, President and Global Head, Consumer Business Group, TCS. He further added, "Every business is different; the composability of our commerce platform has enabled us to deliver unique value propositions to retailers globally. This award motivates us to continue pushing the boundaries of innovation in the world of unified commerce.”
TCS OmniStore is a part of the TCS Algo Retail™ suite that enables retailers to seamlessly integrate and orchestrate data across the retail value chain, harnessing the power of analytics, AI, and machine learning to unlock exponential business value.
Swipe LeftSwipe RightI am honored to congratulate the remarkable winners of the 2023 Globee® Awards for Information Technology. TCS’ dedication, innovation, and impactful contributions have set new standards of excellence in the IT industry….Congratulations once again on this well-deserved recognition!
SAN MADAN
President, Globee® Awards
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