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TCS and Microsoft Cloud: Driving Business Transformation
Highlights
- Tata Projects Limited (TPL) regularly competes for high-value government and private contracts such as for metros, bridges, data centres, residential townships, and marquee buildings. A typical tender presents a formidable challenge as it involves thousands of pages of dense, sometimes unstructured documentation with critical contractual intricacies.
- TPL, looking to be a future-ready enterprise to drive business by infusing artificial intelligence into day-to-day operations, ideated with TCS a transformative solution, ‘TenderSummAlze’, on Microsoft Azure, to address the challenges posed by the diverse and complex nature of tender documents.
- The solution streamlined the tender management process, reduced manual efforts, and improved the decision-making speed. It enabled a 20% improvement in bid-handling capacity for TPL, thus impacting competitiveness. The success of TenderSummAIze demonstrates how AI can transform traditional industries and create new competitive advantages.
Overview
The challenge of navigating complex infrastructure tenders
Tata Projects Limited (TPL) regularly competes for high-value government and private contracts.
A typical tender presents a formidable challenge: 1,000-2,000 pages of dense, sometimes unstructured documentation with critical contractual intricacies. This results in multiple pain points, the main being:
Document complexity
- Non-standardised terms and conditions varying across clients
- Multiple nested image tables within scanned documents
- Inconsistent hierarchical layouts and section numbering
- Predominantly non-machine-readable formats
Dynamic updates
- Frequent corrigenda and addenda in inconsistent formats (free text, tables, key-value pairs)
- Difficulty tracing and mapping modifications accurately as these exist in different subsequently issued documents.
- Risk of missing critical updates affecting bid viability
Operational inefficiencies
- Manual processing requires over four days per tender for summarizing terms and conditions.
- Risk of human error in document analysis
- Delayed decision-making affecting competitive positioning
- Resource-intensive processes limiting bid capacity
Solution
TenderSummAIze–an AI-powered tender management portal
TPL vision to become a future-ready enterprise to drive engineering, procurement, and construction (EPC) business by infusing artificial intelligence (AI) into day-to-day operations. It ideated with TCS a transformative solution, ‘TenderSummAlze’ on Microsoft Azure, to address the challenges posed by the diverse, complex and voluminous nature of tender documents. The solution streamlined the tender management process, reducing manual efforts, and improving the decision-making speed.
TPL aims to adopt AI at scale within their construction operations, by automating the complex tender analysis process and, thus, accelerating the decision-making process by expediting the availability of summarised key terms and conditions.
TCS embarked on a comprehensive research and development (R&D) initiative with its Azure Center of Excellence, leveraging cutting-edge generative AI (GenAI) technology. Through multiple iterations and deep collaboration with TPL’s domain experts, TCS developed TenderSummAIze—a sophisticated GenAI-powered portal on Microsoft Azure designed specifically for infrastructure tendering challenges.
Revolutionary capabilities
AI-powered risk identification
Advanced algorithms automatically identify and highlight high-risk liabilities based on predefined rules, ensuring critical issues are not overlooked.
Intelligent semantic chunking
AI technologies organize complex content into clear hierarchies of clauses and sub-clauses, making navigation intuitive for legal and contracts teams.
Dynamic corrigendum mapping
The system accurately maps corrigendum changes back to original documents, maintaining a single source of truth while tracking all modifications.
Self-guided interface
An intuitive portal enables users to upload, review, query, summarize, and track tender documents through a seamless experience requiring minimal training.
Lightning-fast processing
Processes over 250 pages of tender documents in under 25 minutes—meeting stringent business service level agreements (SLAs).
Technology excellence
The solution leverages a robust tech stack, including Microsoft Azure OpenAI and Document Intelligence, for advanced natural language processing, Microsoft Azure Durable Functions for reliable long-running tasks, Cosmos DB and Microsoft Azure Queue for scalable data management, plus hyperparameter tuning for consistent, reliable outputs.
Advanced features include an intelligent question and answer (Q&A) system providing accurate information from tenders, canned summaries tailored to specific requirements, comprehensive audit trails, and standardization of business terms through sophisticated prompt engineering.
Outcome
Transformational impact: Strategic advantage delivered
TenderSummAIze has become integral to TPL’s competitive strategy. It has empowered over 200 associates in legal and contracts teams while successfully managing more than 40 large-scale infrastructure tenders.
Quantified business value
Operational excellence
- Over 50% reduction in manual effort: Processing time reduced from four days to less than two days
- Over 60% improvement in document accuracy: AI-driven analysis eliminates human error
- 30% faster contract decisioning: Accelerated evaluation enables faster bid submissions
Competitive advantage
- Over 20% improvement in bid handling capacity thus impacting competitiveness: Enhanced accuracy and speed translate to better positioning
- Increased bid capacity: Teams can handle more tenders simultaneously
- Strategic focus: Resources redirected from manual processing to strategic analysis
The solution fundamentally changed how TPL approached tender management, shifting from reactive document processing to proactive strategic analysis.
The TCS advantage
Innovation meets expertise
The success of TenderSummAIze demonstrates how AI can transform traditional industries and create new competitive advantages.
As TPL continues leveraging this technology for increasingly complex infrastructure projects, the TCS partnership evolves, exploring new ways to apply AI across the project lifecycle.
This transformation exemplifies TCS' unique ability to combine deep industry knowledge with technological innovation. The success stems from TCS' comprehensive approach:
Innovation at scale: Leveraging TCS' global AI and cloud expertise, the team developed a solution that meets current needs while ensuring scalability for future growth.
Collaborative partnership: Working closely with TPL throughout development ensured the solution was tailored to specific workflows, maximizing adoption and impact.
Operating with a lean team means every minute counts. With TenderSummAIze, we’ve transformed the painstaking task of combing through complex contract documents into an effortless, strategic exercise. It's not just about saving time—it's about winning more and winning smart. TCS, along with TPL, deployed cutting-edge technology to create a solution that goes beyond automation, offering clarity, speed, and strategic value.