Challenge
Banco Pichincha wanted to strengthen its market leadership by rolling out new products.
Faced with the emergence of innovative service distribution channels and increasingly granular customer segments, Banco Pichincha needed to expand its portfolio and roll out new services. This meant modernizing its technology landscape and transform its core banking system to become more efficient and drive growth. They selected TCS BaNCS for Core Banking and Tata Consultancy Services as its technology partner to lead the transformation initiative.
Solution
TCS BaNCS helps Banco Pichincha improve profitability with a core banking platform.
Working in collaboration with the bank’s internal team, TCS BaNCS ensured business continuity during the migration by deploying and running the TCS BaNCS platform in parallel with the bank’s existing core banking system. Banco Pichincha’s assets and liabilities solutions were also integrated with their sales channels while implementing the necessary process and workflow changes.
TCS BaNCS for Core Banking enabled Banco Pichincha to:
Increase the adoption of low-cost virtual service channels for customers
Expand footprint in the microfinance market
Achieve higher sales volumes and drive profitability
Deliver more products with greater segmentation and improve customer retention
