Flowserve transforms e-commerce experience for customers
TCS helps reduce operating costs and increase sales with the new solution.
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CHALLENGE
Flowserve looked to deploy a unified global e-commerce application
Flowserve lacked a global, unified e-commerce application. Distributors had to access multiple portals which resulted in inconsistent processes, pricing rules, and user experience across different lines of business and geographies. The cost of maintaining multiple store fronts with limited up-selling and cross-selling opportunities and the risk of technology obsolescence were also posing a challenge. So, Flowserve decided to invest in consolidating the multiple portals and streamlining the customer buying experience.
SOLUTION
TCS helps build a new application with minimal business impact
TCS helped Flowserve upgrade its landscape with a modern solution based on Oracle Ecommerce. After an extensive study of the manufacturer’s current application landscape, processes, and pain points, TCS put together a detailed blueprint to map the key requirements.
The solution included a comprehensive list of e-commerce functionalities including registration, profile management, product search, and more, and integrated with external applications for tax calculation, payment, and order submission. It incorporated a rich browse and buy experience across geographies and various lines of business. The solution was developed to be highly scalable and used across multiple devices and browsers.
“The solution helped us improve our customer buying experience.”
Jody Drap, Director – Distribution, Flowserve
The solution was deployed successfully with minimum disruption to business operations during the transition. Joint application development sessions with Flowserve helped TCS understand the business challenges and user requirements accurately and this led to an implementation that was on-time and within budget. TCS also assisted the company in change management to ensure successful rollout of the global solution.
what made this happen
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TCS’ solution aids transformation in the manufacturing industry & enables manufacturers to become future-ready by building connected & collaborative ecosystems.
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