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Leveraging Augmented and Virtual Reality for Field Service

Susheelendra Bhandiwad

Partner and Lead Consultant, Service Transformation, Manufacturing business unit, TCS

Dheeraj Inna

Business Consultant, Customer Experience Management (CEM) engagements, Manufacturing business unit, TCS

Abhinav Darbari

Digital Business Consultant, Manufacturing Industry Advisory practice, Innovation and Transformation Group (ITG), TCS

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Transforming manufacturing business models - from reactive to proactive

Leveraging  AR VR in field service can help manufacturers attract millennials to field service and improve:

  • Service metrics such as first time fix rates, mean time to repair, mean time between failure, repair SLAs, and equipment downtime.
  • Recruitment, training, procedure documentation, knowledge management, and resource allocation.
  • Technological capability and competence of field workforce. 

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