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    TCS is here to make a difference through technology.

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      TCS is here to make a difference through technology.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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    • Travel and Logistics
    • Case Study

    ACE: The future of aviation training and assessment

    Share The ACE Platform: An Innovative Approach to Pilot Training Process
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    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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     about Data and AI in Travel Industry for a Memorable Passenger Experience
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    Article
    18 Apr 2025

    Highlights

    • Aircrew Competency Ecosystem or ACE is a competency-based training and assessment framework.
    • A jointly developed solution by TCS and Singapore Airlines that innovates the entire pilot training journey.
    • ACE improves pilots’ operations and efficiency as well as enhances instructor and evaluator competencies.

    On this page

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    Challenges inpage
    Solution overview inpage
    Business benefits inpage
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    Overview Challenges Solution overview Business benefits

    Overview

    Aircrew Competency Ecosystem (ACE) encompasses a competency-based training and assessment framework, evidence-based training readiness, crew performance management, knowledge capital retention structure, data insights, and digital contents such as flight instructor and department process guides.

    ACE is unique with its scalable, and customizable forms and supports ground training efficiency and effectiveness.

    ACE offers an iPad app with online and offline capabilities, enabling competency assessment and grading based on a configurable competency matrix. It integrates seamlessly with a system that generates performance grades, supported by data analytics and insights.

    Challenges

    The aviation industry faces numerous challenges, including manual paper-based processes, limited data capture, and compliance difficulties.

    With over a thousand forms based on different aircraft types, training footprints, and regulatory requirements, the need for a streamlined, comprehensive solution became apparent.

    TCS and Singapore Airlines developed the Aircrew Competency Ecosystem (ACE) platform to address these pain points head-on.

    ACE: A solution jointly developed by TCS and SIA

    Transcript downloading Download transcript

    Solution overview

    The Training Analytics in ACE provides promotion of individual behavioural change in safety attitude through competency-based training and assessment, improve pilots' operations and efficiency, and enhances instructor and evaluator competencies.

    With the ACE technology, we innovate the entire pilot training journey to enhance a pilot’s resilience and abilities faster and better. It will help avoid multiple rounds of trainings resulting in cost savings in training and simulator usage.

    Business benefits

    ACE improves efficiency and enhances competency from these key business benefits:

    • More effective training and assessment
    • Higher productivity
    • Higher efficiency
    • Avoid multiple rounds of trainings which result in cost savings in training and simulator usage 
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    We're proud to be at the forefront of innovation in the aviation industry, thanks to the ACE program and our collaboration with TCS. This initiative reinforces our commitment to delivering excellence to our crew and passengers while upholding the highest industry standards. With ACE, we're not just improving operations; we're setting new benchmarks for the industry.

    Capt. Daniel Gan

    Head of Evidence-based Training, Flight Operations Division, Singapore Airlines

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