Indranil says "In the past, we had disparate systems looking at our policy administration and claims. The systems didn't talk to each other and that created issues in terms of serving clients. Since we have deployed TCS BaNCS, it is in one system. Now, we can see the policy history, policy holdings, exclusions and inclusions that helps in servicing our clients in a much better way."
Indranil further adds, "one of the advantages of TCS BaNCS is its configurational ability that has translated well in terms of reaching to customers and reacting to their needs in much quicker way. The whole holistic life cycle of the policy holder, especially around the claims experience has gone very well”.
Indranil believes that “the scalability and configurability of the system has helped them in reacting to a need for market place”.