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      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
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      TCS is here to make a difference through technology.

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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Find the latest news about TCS in our Newsroom

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      Discover more
    • Press releases

      Recent Press releases

      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      24 Apr 2025 TCS Sponsored Marathons Generate $2.25 Billion for Local Economies and Spark $279 Million in Donations to Charity; Boosts the TCS Brand Globally
      View all
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      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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      Tata Consultancy Services Limited
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    TCS Worldwide
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    • Manufacturing
    • Case Study

    Skyguide modernizes its AIM Service Center’s CRM

    Share TCS Helps Skyguide Modernize Aeronautical Information Management
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    Industry

    Manufacturing This will open an overlay

    Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise

    As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
    Learn More
     about Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
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    As the adoption of battery EVs rises, home charging infrastructure can help reimagine sustainable mobility and accelerate the shift to cleaner energy. Know more.
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    Highlights

    • Skyguide’s legacy CRM platform incurred high costs and posed risks to business operations.
    • TCS transforms Skyguide’s AIM Service Center with cloud-based customer relationship management (CRM) and computer telephony integration (CTI) platforms.

    In this article

    Challenge inpage
    Solution inpage
    Benefits inpage
    What the client says inpage
    TCS Advantage inpage
    What made it happen inpage
    Challenge inpage
    Solution inpage
    Benefits inpage
    What the client says inpage
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    In this articleinpage
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    Challenge Solution Benefits What the client says TCS Advantage What made it happen

    Challenge

    Skyguide, the Geneva-based air traffic management services provider, offers aeronautical information management (AIM) services.

    The Swiss major collects, assembles, publishes, and distributes data on aviation infrastructure for some of Europe’s busiest air routes. However, the AIM Service Center – which supports its customers, including pilots, aerodrome operators, and the military – was managed through a legacy CRM solution. It was nearing the end of its life, posing performance issues and leading to business risks and high maintenance costs.

    Solution

    TCS modernized Skyguide’s AIM Service Center and introduced cloud-based CRM and CTI platforms.

    Leveraging TCS’ strong industry and domain expertise, the team created a new CRM blueprint and roadmap in collaboration with the customer’s business and IT stakeholders. TCS proposed Salesforce’s cloud CRM and smart CTI platforms to reenergize Skyguide’s AIM Service Center.

    The TCS team designed, developed, and implemented the solution with the help of an agile framework and delivered it using TCS’ Location-independent Agile™ model. The solution automated service operations by utilizing multi-channel communication available on the Salesforce cloud platform. It leveraged smart CTI technologies that handled complex interaction flows for intelligent call routing and monitoring.

    After the solution’s launch, TCS continued to provide production support services through its offshore delivery center in India to ensure business continuity. Even during COVID-19 and remote working, TCS seamlessly supported the customer through its Secure Borderless Workspaces™ operating model.

    benefits

    TCS’ solution enabled reliable, high-performance operations at Skyguide’s AIM Service Center.

    Cloud-based automated channels for CRM and CTI ensured lower costs, business continuity, and agility of operations. 

    High end-user adoption of the platforms led to improvement in user experience and operational efficiency at the AIM Service Center. Automated communication channels led to faster closure of customer requests.

    What the client says

    Swipe Left
    Swipe Right

    The successful delivery of the new AIM Service Center solution, followed by the seamless support being provided to the live application demonstrate that by choosing TCS, we took a step in the right direction.

    KLAUS MEIER

    Chief Technology Officer at Skyguide.

    TCS advantage

    TCS has enabled global automotive OEMs to develop vehicle onboard and offboard capabilities through Autoscape:

    • Leading domain and technology expertise: TCS has many years of experience in connected vehicle development alongside long-standing relationships with multiple leading OEMs. TCS’ technical team adopts agile methodologies to cater to the bespoke business requirements of its clients.

    • Neural Manufacturing™: TCS helps agile automotive enterprises to use technology for defining their business models and leveraging ecosystems to drive a common purpose, thus helping them embrace neural traits in their operations.

    • Industry partnerships and alliances: TCS has strategic partnerships with multiple hyperscale cloud providers and external and internal partnerships, allowing it to build best-in-class connected vehicle platforms.  

    • Research and innovation: Patented platforms, solutions, and assets allow TCS to develop the connected vehicle vision of its customers.

    what made this happen

    mobility-suite-autonomous-vehicles-future

    With autonomous vehicles set to become the future of mobility, read how TCS’ solution facilitates AV development using cutting-edge technologies like AI & ML.

    Click here

    auto-car-web

    With business advisory services & data monetization, the solution utilizes automotive technology to enhance enterprise journey in the connected vehicles space.

    Click here

    neural-manufacturing-Card-1330x1270

    TCS’ solution aids transformation in the manufacturing industry & enables manufacturers to become future-ready by building connected & collaborative ecosystems.

    Click here

    Related reading

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    Home charging: The key to sustainable electrification

    White Paper | 16 Apr 2025   Opens in new tab
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    Driving sustainable e-mobility with circular economy principles

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