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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

Adaptability starts here
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Where adaptability meets advantage
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    • TCS ADD™
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    • ignio™
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  • We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
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    We deliver excellence and create value for customers and communities.
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    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
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    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
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    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
    Want to be a global change-maker? Join our team.
  • India expand here
    • India
  • Americas expand here
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
    • Peru
    • Uruguay
    • USA
  • Asia Pacific expand here
    • Australia
    • Mainland China
    • Hong Kong SAR
    • Indonesia
    • Japan
    • Malaysia
    • New Zealand
    • Philippines
    • Republic of Korea
    • Singapore
    • Chinese Taipei
    • Thailand
  • Europe and UK expand here
    • Belgium
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Hungary
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
  • Middle East and Africa expand here
    • Bahrain
    • Israel
    • Kuwait
    • Qatar
    • Saudi Arabia
    • South Africa
    • United Arab Emirates
  • Newsroom

    Find the latest news about TCS

    Stay up-to-date on all press announcements by TCS

    Discover more
    • News Alerts
    • Media Kit

    Recent News

    16 Oct 2025 TCS and Infineon Partner to Redefine Digital Experience and Accelerate Sales Growth
    16 Oct 2025 NCVET Selected TCS to Develop a Portal Aimed at Democratizing the Vocational Skill Development Ecosystem in India
    19 Sep 2025 TCS Interactive Opens Flagship Studio in New York City to Drive Innovation-led Experiences
    View all
    Find the latest news about TCS
  • News Alerts
  • Media Kit
  • Investors

    Tata Consultancy Services Limited
    NSE:TCS
    INR
    Discover more Q1FY26 Debrief
    • Management Commentary
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    • ESG
    • Resources
    • Latest Quarter Commentary
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  • Management Commentary expand here
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    • Download TCS Data Sheet
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    tata.com logo tata.com logo Opens in new tab
    Top Results
    Showing
    10
    01 - 07
    • Manufacturing
    • Case Study

    Skyguide modernizes its AIM Service Center’s CRM

    Share TCS Helps Skyguide Modernize Aeronautical Information Management
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    Industry

    Manufacturing This will open an overlay

    Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise

    As the manufacturing value chain faces disruptions, know how TCS’ framework drives innovation and AI technology in manufacturing for better agility and growth.
    Learn More
     about Future-Ready Manufacturing: Partnering in your journey to a sustainable manufacturing enterprise
    manufacturing-bannner-card
    Related Insights
    Sustainable E-waste Management in Battery Manufacturing 
    Learn about e-waste management and circular economy opportunities in battery plants and how sustainable practices and disposal transform waste into revenue.
    White Paper
    15 Oct 2025
    Driving Future-Ready Manufacturing: Hager Group's Digital Transformation Journey with TCS
    Watch this insightful conversation on how TCS teamed up with Hager Group to explore the future of manufacturing, S4HANA migration journey, and more.
    video
    13 Oct 2025
    TCS at Industrial Transformation Asia-Pacific 2025
    At the event, TCS will explore how tech like generative AI and digital twins are driving innovation and reshaping industrial manufacturing. Join us there.
    Events
    15 Oct 2025

    Highlights

    • Skyguide’s legacy CRM platform incurred high costs and posed risks to business operations.
    • TCS transforms Skyguide’s AIM Service Center with cloud-based customer relationship management (CRM) and computer telephony integration (CTI) platforms.

    In this article

    Challenge   inpage
    Solution   inpage
    Benefits   inpage
    What the client says   inpage
    TCS Advantage   inpage
    What made it happen   inpage
    Challenge inpage
    Solution inpage
    Benefits inpage
    What the client says inpage
    TCS Advantage inpage
    What made it happen inpage
    Back to top Go to top
    In this articleinpage
    Go to top
    Challenge Solution Benefits What the client says TCS Advantage What made it happen

    Challenge

    Skyguide, the Geneva-based air traffic management services provider, offers aeronautical information management (AIM) services.

    The Swiss major collects, assembles, publishes, and distributes data on aviation infrastructure for some of Europe’s busiest air routes. However, the AIM Service Center – which supports its customers, including pilots, aerodrome operators, and the military – was managed through a legacy CRM solution. It was nearing the end of its life, posing performance issues and leading to business risks and high maintenance costs.

    Solution

    TCS modernized Skyguide’s AIM Service Center and introduced cloud-based CRM and CTI platforms.

    Leveraging TCS’ strong industry and domain expertise, the team created a new CRM blueprint and roadmap in collaboration with the customer’s business and IT stakeholders. TCS proposed Salesforce’s cloud CRM and smart CTI platforms to reenergize Skyguide’s AIM Service Center.

    The TCS team designed, developed, and implemented the solution with the help of an agile framework and delivered it using TCS’ Location-independent Agile™ model. The solution automated service operations by utilizing multi-channel communication available on the Salesforce cloud platform. It leveraged smart CTI technologies that handled complex interaction flows for intelligent call routing and monitoring.

    After the solution’s launch, TCS continued to provide production support services through its offshore delivery center in India to ensure business continuity. Even during COVID-19 and remote working, TCS seamlessly supported the customer through its Secure Borderless Workspaces™ operating model.

    benefits

    TCS’ solution enabled reliable, high-performance operations at Skyguide’s AIM Service Center.

    Cloud-based automated channels for CRM and CTI ensured lower costs, business continuity, and agility of operations. 

    High end-user adoption of the platforms led to improvement in user experience and operational efficiency at the AIM Service Center. Automated communication channels led to faster closure of customer requests.

    What the client says

    Swipe Left
    Swipe Right

    The successful delivery of the new AIM Service Center solution, followed by the seamless support being provided to the live application demonstrate that by choosing TCS, we took a step in the right direction.

    KLAUS MEIER

    Chief Technology Officer at Skyguide.

    TCS advantage

    TCS has enabled global automotive OEMs to develop vehicle onboard and offboard capabilities through Autoscape:

    • Leading domain and technology expertise: TCS has many years of experience in connected vehicle development alongside long-standing relationships with multiple leading OEMs. TCS’ technical team adopts agile methodologies to cater to the bespoke business requirements of its clients.

    • Neural Manufacturing™: TCS helps agile automotive enterprises to use technology for defining their business models and leveraging ecosystems to drive a common purpose, thus helping them embrace neural traits in their operations.

    • Industry partnerships and alliances: TCS has strategic partnerships with multiple hyperscale cloud providers and external and internal partnerships, allowing it to build best-in-class connected vehicle platforms.  

    • Research and innovation: Patented platforms, solutions, and assets allow TCS to develop the connected vehicle vision of its customers.

    what made this happen

    driving-the-future-software-electric-mobility-card

    With autonomous vehicles set to become the future of mobility, read how TCS’ solution facilitates AV development using cutting-edge technologies like AI & ML.

    Click here

    auto-car-web

    With business advisory services & data monetization, the solution utilizes automotive technology to enhance enterprise journey in the connected vehicles space.

    Click here

    metaverse-neural-traits-mfg-Card-1330x1270

    TCS’ solution aids transformation in the manufacturing industry & enables manufacturers to become future-ready by building connected & collaborative ecosystems.

    Click here

    Related reading

    1/4
    Manufacturing

    Sustainable E-waste Management in Battery Manufacturing 

    White Paper | 15 Oct 2025   Opens in new tab
    2/4
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    Driving Future-Ready Manufacturing: Hager Group's Digital Transformation Journey with TCS

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    Case Studies | 23 Sep 2025   Opens in new tab
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