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Product and Platform
TCS OmniStore™
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TCS OmniStore™: A Unified Commerce Platform for Frictionless CX
TCS’ omnichannel retail commerce platform revolutionizes the way customers shop and helps retailers ensure frictionless and customer-centric experiences.
Related Insights
For maximizing store space ROI, we take a holistic space optimization approach aligned with brand perception and superior customer experience. Learn more.
Solution
30 Dec 2022
With TCS OmniStore™ , Kingfisher Plc transformed the unified commerce journey and modernized CX with features such as self-checkout and save-the-cart.
Customer Testimonial
21 Sep 2023
TCS' AI-powered composable commerce platform was recognized as an industry leader for leveraging emerging technologies to improve customer experience in retail.
Article
04 Apr 2023
Driving growth and loyalty with unified retail experiences
The next wave of commerce modernization goes beyond checkout innovation.
It’s about driving customer loyalty, empowering teams with the right tools, and always being ready for future retail.
TCS OmniStore™ is an AI-powered, unified composable commerce platform that helps retailers drive a frictionless, and personalized customer experience across all touchpoints. It helps you power modern commerce experiences with a range of capabilities such as click-and-collect, scan and go, save the cart, and self-checkout, along with dynamic promotion management and clienteling.
Built on a headless microservices architecture, TCS OmniStore allows you to take an incremental approach to transformation with the flexibility to reuse existing investments, execute strategic build vs. buy decisions, and build a technology stack with a best-of-breed ecosystem partner. Our platform goes beyond cart and check out with support for multiple payment types and new business models such as B2B, D2C, and marketplaces.
TCS OmniStore serves diverse lines of business—general merchandise, discount retailers, specialty hard and soft goods, restaurants, post offices, telecoms, and enterprises across the travel and hospitality industries.
In-store retail shopping.
Highlights
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5-10%
sales
increase in sales
50%
CHECKOUT
reduction in average checkout time
10%
customer churn
decrease in customer churn
25%
conversion
increase in conversion
20%
order value
increase in average order value
20-30%
labor hours
decrease in associate labor hours
Features
Composable architecture for rapid innovation
Unified customer experience across channels
Sophisticated AI for contextual personalization
Customer engagement with meaningful offers
Insights through unification of data and events
Uninterrupted experiences with self-healing IT ops
Legal and fiscal compliance support
Our Solutions
Offers a wide range of composable commerce capabilities that gives you the flexibility to create your own commerce platform, your way, with the option to build and buy.
An AI-powered decision-making engine that drives loyalty and lifetime value by delivering delightful experiences to shoppers every time.
An AI-powered unified hub that helps marketing, merchandising, and category teams to maximize promotions ROI by making offers irresistible for shoppers.
In Focus
Modernize commerce for tomorrow
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