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The next wave of commerce modernization goes beyond checkout innovation.
It’s about driving customer loyalty, empowering teams with the right tools, and always being ready for future retail.
TCS OmniStore™ is an AI-powered, unified composable commerce platform that helps retailers drive a frictionless, and personalized customer experience across all touchpoints. It helps you power modern commerce experiences with a range of capabilities such as click-and-collect, scan and go, save the cart, and self-checkout, along with dynamic promotion management and clienteling.
Built on a headless microservices architecture, TCS OmniStore allows you to take an incremental approach to transformation with the flexibility to reuse existing investments, execute strategic build vs. buy decisions, and build a technology stack with a best-of-breed ecosystem partner. Our platform goes beyond cart and check out with support for multiple payment types and new business models such as B2B, D2C, and marketplaces.
TCS OmniStore serves diverse lines of business—general merchandise, discount retailers, specialty hard and soft goods, restaurants, post offices, telecoms, and enterprises across the travel and hospitality industries.
A female customer dressed up in a yellow full-sleeve sweatshirt, black jeans, and black runners, checking out clothes in a retail fashion store while the sales associate helps her choose clothes that fit her overall personality and dressing sense. TCS OmniStore™ gives you powerful modern commerce experiences with a range of capabilities such as click-and-collect, scan-and-go, save the cart, and self-checkout, along with dynamic promotion management and clienteling.
increase in sales
reduction in average checkout time
decrease in customer churn
increase in conversion
increase in average order value
decrease in associate labor hours
Composable architecture for rapid innovation
Unified customer experience across channels
Sophisticated AI for contextual personalization
Customer engagement with meaningful offers
Insights through unification of data and events
Uninterrupted experiences with self-healing IT ops
Legal and fiscal compliance support
Offers a wide range of composable commerce capabilities that gives you the flexibility to create your own commerce platform, your way, with the option to build and buy.
An AI-powered decision-making engine that drives loyalty and lifetime value by delivering delightful experiences to shoppers every time.
An AI-powered unified hub that helps marketing, merchandising, and category teams to maximize promotions ROI by making offers irresistible for shoppers.