Author Details

Author Name : Subhash Sakorikar

Description : <p>Subhash heads TCS’s Customer Experience Management Value Engine at TCS – Manufacturing that specializes in the areas of eCommerce, Sales, Marketing, Service and Parts Management. He has advised many leading global manufacturers in turn-around strategies, digitalization, cost reduction, business transformation, and IT strategy in the areas of CEM. Subhash brings over 24+ years of executive experience and advisory services in customer experience management spanning across functional areas of marketing, Sales, After Sales, warranty, service parts, and dealer management. He has worked with a diverse range of manufacturing companies including TATA Motors, JV companies of Hitachi, John Deere; Case New Holland and has published a number of papers on Digital Customer Experience, Service and Parts management in various international forums.</p>

Designation : Director and Global Head, Cx Management, Manufacturing Innovation and Transformation Group, TCS

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