Digital Transformation should Start with the Customer Experience
About the author(s)
Regu Ayyaswamy (Regu) is Vice President and Global Head of Internet of Things (IoT) at TCS. Regu leads TCS’ efforts in bringing digital transformation to companies across industries and is responsible for bringing innovation and speed to product development (R&D) and for integrating seamlessly to Manufacturing. He has varied experience spanning project management, customer relationship management, competency development and human capital management. He is a steering committee member of Engineering and R&D council of NASSCOM, an industry body and also member of the Governing Council for Center of Excellence on IoT setup by the Government of India with NASSCOM. Prior to joining TCS, Regu worked with Bharat Heavy Electricals Limited. He holds a Master’s Degree in Mechanical Engineering from the Indian Institute of Technology, Madras, India and Bachelor’s Degree in Mechanical Engineering from University of Madras.
Suranjan Chatterjee is the Global Head, Cloud Apps, Microservices & API Unit. With 21 years of experience in IT services, he has held several leadership positions, including consulting, pre-sales and program management in enterprise applications space. Suranjan is currently responsible for driving business growth for the TCS' Cloud Apps Practice, delivering digital transformation services covering PaaS/API innovations to global customers, and leading the strategic initiatives to develop next-gen application modernization & integration service offerings on Cloud.
Sunil Karkera is the Head for TCS’ Interactive team, whose priority is to build, nurture and grow experience-led solutions based on design thinking, service design, user experience design and digital content. With a robust background in building digital products for start-ups, Sunil has an eye for uncovering value at the concept and idea stages of a project, then applying his engineering expertise to each initiative and measuring the outcome and ROI upon completion to ensure consistent value delivery. By leveraging design-led transformation initiatives and design-thinking methodologies, Sunil and his team help customers realize their development potential and drive their digital reimagination journeys from ideation to execution.
Dina is the VP and Global Head of the Analytics & Insights unit, which is part of the TCS Digital Transformation Services Group. This unit enables businesses to realize the power of data and drive deep analytics-led, real time decision-making opportunities to global leaders.
With over 28 years of experience, Dina has managed and amplified business services, including the Business Intelligence practice. He has led the business process operations and business analytics units for over 400 customer organizations. Dina believes in driving a high degree of synergy between technology and business operations to address the unique challenges confronting businesses today.
As a champion for diversity and inclusion, he has led TCS' All Women Centre in Riyadh and supports the Avasara Academy, which aims at educating and developing leadership skills of young girls. Additionally, as the Chairman of the IEEE Pune section, Dina provides leadership on technical education and drives a special interest group on affordable agriculture. He is keen to enhance the role of data and analytics in positive social transformation.
P R Krishnan
Krishnan is the Executive Vice President & Global Head, Enterprise Intelligent Automation at TCS. In his current role, he defines how emerging and disruptive technologies such as artificial intelligence, smart automation, machine learning and cognitive thinking can solve complex business challenges. Over 35 years, he has worked with more than 600 TCS customers, helping them adopt transformative digital business models that use the latest advancements in data center, network infrastructure and cloud technologies. In his previous role at TCS, he was the Global Head of IT Infrastructure Services unit. Krishnan holds a master's degree in Instrumentation Engineering.
With more than 20 years of global consulting experience, Krishnan Ramanujam is an expert in the execution of complex, global transformational initiatives for Fortune 500 and Fortune 1000 companies. Krishnan focusses on driving profitability for organizations by spearheading their evolution from IT-centric to customer-centric models that streamline and align business functions. With a keen understanding and deep knowledge of key industries, market changes and client needs, he has directed the development of new products and solutions that successfully facilitate this transition to realize maximum business value.