TCS CrystallusTM for Telecom
A preconfigured, integrated offering to enhance end-to-end client experience
Services
Enterprise Solutions
Accelerate Enterprise Digital Transformation for Sustainable Change
Highlights
- Telecommunication companies are transforming rapidly into agile digital ecosystem players to meet evolving customer expectations.
- However, disconnected telco experiences resulting from legacy and siloed IT systems are slowing down this transformation.
- TCS Crystallus™ for Telecom, equips business functions to enhance their value chain and increase end customer experience with the intelligent accelerators they need for efficient decision making and growth.
In this article
OVERVIEW
Seamless experiences thrive on a unified and agile digital core
Telecommunication companies are continually seeking innovative ways to keep people connected.
Many have depended on the multiple purpose-built enterprise applications that functioned effectively for decades. However, as more and more telecommunication companies transition into digital ecosystem players, these siloed systems though rich in data, are often overwhelmed by significant technical debt. This fragmentation impedes holistic data insights and limits the ability to deliver personalized experiences.
Key business processes such as lead-to-cash, record-to-report, procure-to-pay or hire-to-retire remain disconnected, leading to fragmented user experiences.
Ensuring seamless, end-to-end connectivity across such journeys not only enhances user interactions, unlocks valuable data-driven insights, but also accelerates business value delivery, imperative for a digital transformation.
The challenges to enable this transformation can be daunting though. Some of the reasons for delays include resistance to change, low adoption of new technology stacks, complex data migration, and inconsistent data quality across multiple systems.
TCS Crystallus™ for Telecom
SOLUTION
Accelerate value delivery through TCS Crystallus™ for Telecom
A successful transformation extends beyond mere technology implementation. It requires a strategic focus including user adoption, change management, data migration, and system integration.
TCS Crystallus™ for Telecom, a pre-configured and integrated offering, is designed to transform and modernize the IT landscape, enhance agility and scalability, and support innovative partner business models as well as market adjacencies.
TCS Crystallus™ for Telecom along with other TCS Crystallus™ offerings, orchestrates best-of-breed enterprise applications such as Salesforce, SAP, ServiceNow, Oracle, Pega and others to create end-to-end, pre-configured and intelligent persona-based journeys across:
- Lead to cash
- Record to report
- Procure to pay
- Hire to retire
These journeys are not limited by product constraints or timelines. By leveraging composable business applications, we bridge functionality gaps in the enterprise systems, ensuring seamless workflows while keeping the core clean. This approach also fosters an out-of-the-box (OOTB) strategy while introducing structure to necessary customizations.
Taking transformation one step further, TCS Crystallus™ also brings in key capabilities across emerging technologies including GenAI, decision intelligence, blockchain – leveraging our hyperscalers’ expertise to redefine how business journeys are envisioned, automated, and optimized.
Benefits
Intelligent, connected and persona-based experiences for telcos
TCS Crystallus™ for Telecom, helps telecom enterprises achieve an end-to-end, connected customer experience by:
- Accelerating business transformation by upto 30%
- Ensuring minimal business disruption across the transformation journey
- Fast tracking growth for telecom companies into digital ecosystem leaders
- Providing an out-of-the-box approach and faster user adoption
THE TCS ADVANTAGE
TCS offers extensive communications industry expertise and advanced technological capabilities for telecom
TCS leverages its robust ecosystem of leading partners and extensive knowledge of partner solutions to help transform enterprises.
We provide an agile approach to complex transformation projects. Our deep industry, business, and technology expertise and flexible delivery models enable hyper-personalized experiences and access to faster revenue streams.
Our commitment to innovation is reflected in our significant investments in industry advancements and emerging solutions through our work at TCS Pace PortTM, the innovation hub for TCS CrystallusTM and other offerings. We continuously upskill our workforce to align with evolving clients’ needs, ensuring sustained value and competitive advantage.