Client Thoughts
“This strategic partnership will make our already lean and efficient corporate center even more so, by supporting a business services model that delivers world-class capabilities at an estimated 30% savings. This innovative approach uses a variable staffing model, centralizes activities and maximizes efficiencies to meet evolving business needs.”
-Dave Kepler, Dow Executive Vice President of Business Services
The Shared Services Model
TCS’ Shared Services Model offers a proven way of transforming business successfully whilst controlling costs. Dow leverages TCS’ Shared Services philosophy through a near-shore/offshore model along with satellite centers and TCS’ Centers of Excellence drive improvements across all the centers. With the ingrained elements of the optimization of total cost of ownership, scalable support across geographies and business value orientation, TCS’ Model offers a unique and compelling proposition. This model has proven to help clients achieve rigorous business goals.
To get more insights on Shared Services, read Is Shared Services Model right for your business?
TCS-DOW Journey toward Value Creation
The TCS–Dow Shared Services Model, called “Business Process Service Center” (BPSC), delivers end-to-end services such as procurement, customer service, environment health and safety, finance and accounting, HR operations, business intelligence, supply chain design and information systems.
Supply chain services include designing the supply chain, running the supply chain, planning and scheduling for raw materials, looking into contract manufacturing and replenishment of raw materials, scheduling production and creating reports to track the performance of the supply chain across businesses. F&A services provided include cash applications, general accounting, fixed assets, statutory and regulatory reporting, and invoicing.
The Big Leap
In November 2009, Dow and TCS announced plans to form an innovative business alliance that will provide critical business services to Dow, its subsidiaries and joint ventures. The alliance is an expansion of an existing relationship between Dow and TCS, combining Dow’s leading chemical industry knowledge and operational discipline with TCS’ service delivery expertise.
As part of this alliance and global network, a strategic services center will be built in Midland, Michigan, and this facility will support the local economy through the creation of new jobs in the region.
Take a peek into the plethora of services offered by TCS for the Chemical and Process industry.